tag:blogger.com,1999:blog-29600742611858461.post101386078410797119..comments2024-03-28T23:56:22.210+00:00Comments on HMRC Is Shite: HMRC's Digital JourneyKen Frosthttp://www.blogger.com/profile/13568488818950912374noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-29600742611858461.post-47676899194269565132014-11-30T22:15:30.706+00:002014-11-30T22:15:30.706+00:00Steve Matheson. There's a name from the past! ...Steve Matheson. There's a name from the past! Gave an interview to the FT in 97 or so telling everyone how many times he had put the phone down on headhunters. Strange interview because aside from his own prospects there wasn't any other reason for it unless he wanted the Chairman's job which he didn't get. It seems that he has vanished off the face of the earth since he retired from Inland Revenue in 2000, so do not count upon his return.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-39895856388676595772014-10-05T12:21:59.167+01:002014-10-05T12:21:59.167+01:00That's exactly what is intended !That's exactly what is intended !Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-49090693101005286652014-10-04T06:36:54.832+01:002014-10-04T06:36:54.832+01:00A search around the edges gives "cross-functi...<i>A search around the edges gives "cross-functional digital service delivery teams", "customer relationship management", "customer journeys", "joined up cross-government authentication"</i> and we can all see how well the recent DVLA forcing everyone to renew their tax disc online went - and that was only for those whose discs ran out in September!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-90157110118497253942014-10-04T06:28:44.890+01:002014-10-04T06:28:44.890+01:00I cam see it now. Taxpayer no longer has a company...I cam see it now. Taxpayer no longer has a company car in March 2019. "Oh I don't have that car or the fuel any more" *delete*, *removed from tax code automatically because there are only 10 staff left dealing PAYE in the entire country*,*gets tax bill for car he deleted*,*fumes at non-existent staff for own mistake*.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-21191854162953284832014-10-03T20:35:56.095+01:002014-10-03T20:35:56.095+01:00Reading between the lines it would appear that HMR...Reading between the lines it would appear that HMRC are trying to develop its internal IT resources to replace those supplied by external suppliers. To me this sounds suspiciously like the creation of something akin to the the Information Technology Office (previously M3) that used to handle the Inland Revenues IT systems before it was privatised and sold off to EDS in 1994. The question is will they bring back Steve Matheson to run it. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-13995159732186944432014-10-03T19:03:30.734+01:002014-10-03T19:03:30.734+01:00There were plenty of warning signs prior to RTI su...There were plenty of warning signs prior to RTI such as NTC, NPS & caseflow to name just a fewAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-40698816741527744652014-10-03T18:25:58.019+01:002014-10-03T18:25:58.019+01:00They should try to get Outlook working properly be...They should try to get Outlook working properly before embarking on a digital revolution. The Digital Strategy is a pseudo high tech way of replacing as many staff as possible with machines. At the moment, if they found us all jobs, we'd probably all leave willingly, and good riddance. Somehow, I don't think that's the plan.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-49394780237611899292014-10-01T20:30:29.101+01:002014-10-01T20:30:29.101+01:00Clicked on the link, what a mistake.
If you detest...Clicked on the link, what a mistake.<br />If you detest the reference to taxpayers as customers you are likely to blow a fuse or two, was going to count the number of references to customer but gave up!<br />Given the IT track record of HMRC this Digital Strategy as promised is going to be a difficult task to gain momentum. RTI should have given enough warning but this latest promise is sounding more like a political conference speech of empty promises and soundbites.<br />A search around the edges gives "cross-functional digital service delivery teams", "customer relationship management", "customer journeys", "joined up cross-government authentication", and then the real issues - transforming (beyond 2018) mentions funding based on iterative business cases, enabling test and learn approaches to delivery. Used to be called try it and see if it works! (it's last bit of 3rd section under Governance and funding) look up iterative business cases and see the new Lean methodology unravel it's mysteries before your very eyes.<br />Or better still, don't bother!Anonymousnoreply@blogger.com