tag:blogger.com,1999:blog-29600742611858461.post1464641746875085465..comments2024-03-28T18:37:55.695+00:00Comments on HMRC Is Shite: Voice ID Doesn't Recognise Northern AccentsKen Frosthttp://www.blogger.com/profile/13568488818950912374noreply@blogger.comBlogger14125tag:blogger.com,1999:blog-29600742611858461.post-88726907623457201342017-01-25T08:44:52.786+00:002017-01-25T08:44:52.786+00:00People seem so cynical when it comes to HMRC. They...People seem so cynical when it comes to HMRC. They have won civil service awards don't you know? (The nominations probably came from other civil servants but don't worry about that...)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-25615936676900908792017-01-25T08:40:17.733+00:002017-01-25T08:40:17.733+00:00Do you really believe they would put their own car...Do you really believe they would put their own career/bonuses etc before the organisation & public they are paid to serve? Don't they have a civil service code?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-55927278474531876402017-01-25T08:37:10.421+00:002017-01-25T08:37:10.421+00:00Do you really believe they do fact finding before ...Do you really believe they do fact finding before signing contracts? Isn't this the same outfit which hired Concentrix?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-85983345314891520802017-01-25T08:25:37.731+00:002017-01-25T08:25:37.731+00:00As this is a software package that has been purcha...As this is a software package that has been purchased by HMRC, surely they would have been aware of any failings when they did their fact finding before signing on the dotted line.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-72990960516348406182017-01-24T18:53:15.315+00:002017-01-24T18:53:15.315+00:00How would they know it doesn't recognise North...How would they know it doesn't recognise Northern accents? Although the system is storing voices, it isn't actually set up to work yet. Like all HMRC technology there has been a delay in the roll outAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-32080239692122697112017-01-24T13:39:16.277+00:002017-01-24T13:39:16.277+00:00You reckon? Allegations of bullying, law breaking ...You reckon? Allegations of bullying, law breaking (criminal & civil), management grade officers apparently resigning in disgust at a cover-up of a long serving employee's mistreatment... and that's just a start. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-11378864448926272052017-01-24T08:45:17.787+00:002017-01-24T08:45:17.787+00:00Why do HMRC think Voice ID technology will improve...Why do HMRC think Voice ID technology will improve the 'customer experience'? Have all the security/data concerns been tested before taxpayers are subjected to it?<br />I can't help thinking this will have negligible benefit at best for the taxpaying public and it makes me wonder if its being driven, by the desire of senior managers 'sponsoring' this 'project', to create a line on their CV and to get a 'top performer' bonus at their year end appraisal?<br />Sorry about the cynicism; I am sure these things never happen. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-70919155199479158192017-01-23T20:59:32.428+00:002017-01-23T20:59:32.428+00:00Do not trust them. Just don't do it.Do not trust them. Just don't do it.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-27690818352013708302017-01-23T19:52:28.435+00:002017-01-23T19:52:28.435+00:00Reading about HMRC's Voice Id plans and the co...Reading about HMRC's Voice Id plans and the comments, one would be forgiven for thinking something is very rotten at the core this organisation.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-61846234715270970102017-01-23T19:22:12.796+00:002017-01-23T19:22:12.796+00:00Two threads on this topic have been hijacked by mo...Two threads on this topic have been hijacked by more general moanings about alleged failures by this organisation. Funny, that...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-50725452480910602472017-01-23T12:18:24.989+00:002017-01-23T12:18:24.989+00:00Tell me as a tax payer how am i supposed to trust ...Tell me as a tax payer how am i supposed to trust this bunch when they do not even tackle law breaking by their own employees?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-36403087943306185892017-01-23T12:02:34.462+00:002017-01-23T12:02:34.462+00:00Why would HMRC not refer allegations of Data Prote...Why would HMRC not refer allegations of Data Protection Act 1998 and CRCA 2005 offences to the IPCC, HMIC or even their Internal Governance people. Surely if they have nothing to hide they have nothing to fear? Or is the fear about the senior people who chose to be part of the cover up? The law has been broken and misconduct covered-up by HMRC - they must now account for their own misconduct.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-46953492980406548552017-01-23T11:41:40.528+00:002017-01-23T11:41:40.528+00:00Apparently Hmrc are introducing Voice id to "...Apparently Hmrc are introducing Voice id to "improve security". Oh dear. They would improve security in a meaningful way if they sacked and prosecuted Hmrc staff caught breaking criminal data laws. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-27043166938179040162017-01-23T11:27:34.397+00:002017-01-23T11:27:34.397+00:00Well it seems there's no limit to HMRC's d...Well it seems there's no limit to HMRC's discriminatory behaviour - now they're discriminating against people with northern accents!Anonymousnoreply@blogger.com