tag:blogger.com,1999:blog-29600742611858461.post2131599026043179261..comments2024-03-28T18:37:55.695+00:00Comments on HMRC Is Shite: HMRC To Extend Call Centre Opening Times?Ken Frosthttp://www.blogger.com/profile/13568488818950912374noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-29600742611858461.post-22213406243241168512016-09-13T09:23:17.718+01:002016-09-13T09:23:17.718+01:00The fact management tell you that HMRC is comparab...The fact management tell you that HMRC is comparable with utility and insurance companies, just goes to show how out of touch they are. We taxpayers are not customers with a free choice whether to deal with the shambolic HMRC, our contact is owing to our legal duty as a citizen. Extending opening hours is not of itself going to sort things out. As much as the senior hmrc civil servants would like there to be, there are no easy or lazy options. They really do need to analyse what the problems are (including with the culture & practices of the Department) before having a deep think of the best way to raise their game. Acting with integrity and ensuring there is a level playing field would be a good place to start maybe.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-71997295135345483712016-09-12T22:27:41.631+01:002016-09-12T22:27:41.631+01:00Management keep comparing us for example paying yo...Management keep comparing us for example paying your gas bill, contacting your insurance company. You expect to get through 7 days a week, or up to 8pm. These retards forget that much of the contact is from businesses who are closed at such times. There would be contact from some individuals, but its minimal in comparison and doesnt justify the extra costs. Certainly for some lines of business it will flop completely.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-60047508146793024162016-09-12T11:01:47.354+01:002016-09-12T11:01:47.354+01:00While I can't comment on the 'education...While I can't comment on the 'education' of those grabbing over-inflated salaries for doing little or nothing at the top of HMRC, they do not seem to have any real world experience or common sense and I would have to agree their latest little experiment will fail. I pity the frontline staff who will get bullied when it all goes wrong and taxpayers cash gets wasted as usual.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-8513423533793550202016-09-10T23:29:38.841+01:002016-09-10T23:29:38.841+01:00A number of us were paid overtime back in the 1980...A number of us were paid overtime back in the 1980's when IR experimented with 'keeping the office open' to handle enquiries until 9pm three nights a week.<br /><br />Four hours a night x three nights x four weeks = 48 hours at time + a half. Easy money... Why...?<br /><br />Not one taxpayer came into the office with a query during the experiment. Not one.<br /><br />We spent most of the the time watching TV and eating fish and chips. The experiment was not considered to be a success, and the idea was scrapped.<br /><br />The current bunch of over-educated buffoons who are 'running' HMRC will of course blame the frontline troops when this all goes tits up as usual.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-75493250750807000302016-09-08T10:06:16.947+01:002016-09-08T10:06:16.947+01:00The contact centres used to be open on a Sunday bu...The contact centres used to be open on a Sunday but nobody phoned. Debt Management Telephone Centre stopped allowing collectors to change their hours to include Sundays due to lack of calls in on Sundays. More people to take calls during current hours is what is required as well as proper training of staff so that stuff is dealt with properly and repeat calls not required. Last year we were getting told that calls are going to reduce and soon nobody will be doing a phone-only job because of "going digital". Bollocks. That ceo is talking through his arseAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-87439680048546802502016-09-06T11:16:59.366+01:002016-09-06T11:16:59.366+01:00Jon Thompson is an awful self-publicist and career...Jon Thompson is an awful self-publicist and career senior civil servant well taught in the art of spin. Doesn't sound like a firm commitment to me either and I can't believe a word Thompson says.Anonymousnoreply@blogger.com