tag:blogger.com,1999:blog-29600742611858461.post2474402533995269898..comments2024-03-28T18:37:55.695+00:00Comments on HMRC Is Shite: Hanging on The Telephone - CCA AccreditationKen Frosthttp://www.blogger.com/profile/13568488818950912374noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-29600742611858461.post-88593056334355292362008-09-09T18:05:00.000+01:002008-09-09T18:05:00.000+01:00The only retention in HMRC is management anal rete...The only retention in HMRC is management anal retention.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-22867838406517955762008-09-08T13:08:00.000+01:002008-09-08T13:08:00.000+01:00You may also wish to note call centre staff qualit...You may also wish to note call centre staff quality checks are on the sign on, and sign off ie if they say the right stuff when answering and ending the call. The content of the call and advise given is not monitored for quality purposes, or indeed published.Anonymousnoreply@blogger.com