tag:blogger.com,1999:blog-29600742611858461.post3136066528448373773..comments2024-03-28T23:56:22.210+00:00Comments on HMRC Is Shite: HMRC TelephonyKen Frosthttp://www.blogger.com/profile/13568488818950912374noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-29600742611858461.post-67368415583892656422016-07-25T16:26:48.798+01:002016-07-25T16:26:48.798+01:00To be fair she was probably dumped on that helplin...To be fair she was probably dumped on that helpline which had nothing to do with her core role with minimal training...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-35055668207773502832016-07-25T16:05:02.469+01:002016-07-25T16:05:02.469+01:00The ambition of HMRC picking up the phone within 5...The ambition of HMRC picking up the phone within 5 minutes is indeed "woefully inadequate and unambitious" however - it is a good starting point. Earlier in the year when calling them, they took in excess of 15 minutes just to answer all before a stressed out sounding, rude and unhelpful lady determined that she couldn't help any way. HMRC 'customer' non-service at its best!!! Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-55277154496298791862016-07-25T14:52:29.202+01:002016-07-25T14:52:29.202+01:00Sorry, but the industry benchmark of 20 seconds is...Sorry, but the industry benchmark of 20 seconds is absolute bollocks if my experiences are anything to go by!Anonymousnoreply@blogger.com