tag:blogger.com,1999:blog-29600742611858461.post4776231068537702881..comments2024-03-29T06:52:40.745+00:00Comments on HMRC Is Shite: HMRC HackersKen Frosthttp://www.blogger.com/profile/13568488818950912374noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-29600742611858461.post-881009273153581212011-11-01T21:50:12.235+00:002011-11-01T21:50:12.235+00:00Let's try again.Let's <a href="http://hmrcisshite.blogspot.com/2011/06/help.html" rel="nofollow"> try again.</a>Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-37764372064956778232011-11-01T20:53:39.481+00:002011-11-01T20:53:39.481+00:00There was a discussion on this site just over 4 mo...There was a <a rel="nofollow">discussion</a> on this site just over 4 months ago that HMRC should answer any old query that comes to it via the e-mail system.<br /><br />Most of the discussion centred around HMRC being unhelpful by following standard security procedures followed by financial institutions that for customer service/efficiency reasons carry out some business online.<br /><br />During the discussion, someone iterated that apparently their bank do business with them via simple e-mail (which has absolutely <b>no</b> verification procedures whatsoever). The argument then degenerated from that point due to blinkered points of view.<br /><br />So, where do HMRC draw the line when it comes to providing a customer service to individuals that obviously is open to abuse against providing a customer service to accountants that obviously is open to abuse.<br /><br />A reference was made to banks providing extra security over and above HMRC as follows.<br /><br /><i>Unlike HMRC, the big banks ask customers conducting transactions online to provide additional passcodes for each financial transaction. These are generated by inserting a bank card into a hand-held reader provided by the bank.</i><br /><br />This is <b>not</b> a uniform policy by the 'big banks' (a media-friendly term if ever there was one). I have <b>never</b> received such a contraption that apparently the big banks uniformly provide to all customers.<br /><br />Also, having worked in a section that has replied to customers appeal letters. A percentage of those beleive that HMRC should reveal their online password over the phone when they phone HMRC on 31 January. Could you imagine the chaos caused if customers had to then put in a randomly generated sequence in to a website to identify themselves?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-40919361665755167642011-10-31T19:28:56.137+00:002011-10-31T19:28:56.137+00:00In my experience rocket science is actually relati...In my experience rocket science is actually relatively straightforward, it's rocket engineering that's the tricky bit.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-44608460437010533702011-10-31T18:56:13.792+00:002011-10-31T18:56:13.792+00:00I don't believe they have been hacked it must ...I don't believe they have been hacked it must be the users. The user makes the password HMRC do not have access to it. The user ID is randomly generated and is a mix of numbers and letters. They are posted to agents who log in using it and their OWN password. Sorry, not the fault of HMRC this time.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-10402710864874574712011-10-31T15:53:29.933+00:002011-10-31T15:53:29.933+00:00It's one thing for the Times to blame us, the ...It's one thing for the Times to blame us, the poor sods at the coalface, but to accuse HMRC of being hacked and then state "The hackers are accessing the tax files using the sign-on and passcodes assigned to accountants who file clients’ tax returns online".... Anyone with someone else's user details can access the records. It's not rocket science. No different to stealing a bank card and PIN. How they came about that info should be the reason for the article. If 1 agent has suffered the same thing for 18 clients, maybe they are to blame?!?<br /><br />Don't get me wrong, I've been in HMRC for more years than I dare think about and blame them for all my ills and ailments, but this seems a little one-sided.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-18324957055307112582011-10-31T11:28:42.326+00:002011-10-31T11:28:42.326+00:00LOL:)
Thanks
"Mainstream" media have a...LOL:)<br /><br />Thanks<br /><br />"Mainstream" media have always been worried about offending their readers, and won't print the "shite" part of the name of this site;)<br /><br />Hence I suspect media won't be knocking my door down just yet:)Ken Frosthttps://www.blogger.com/profile/13568488818950912374noreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-37247233505296666882011-10-31T11:07:38.783+00:002011-10-31T11:07:38.783+00:00Nice work Ken. Youre going mainstream. Dont forget...Nice work Ken. Youre going mainstream. Dont forget us little people:) Now they are aware of the site, hopefully they'll have the balls to follow up on some of your posts. A new day?Anonymousnoreply@blogger.com