tag:blogger.com,1999:blog-29600742611858461.post4805190227674379436..comments2024-03-28T18:37:55.695+00:00Comments on HMRC Is Shite: Homer's Message To Staff - You're Fired!Ken Frosthttp://www.blogger.com/profile/13568488818950912374noreply@blogger.comBlogger29125tag:blogger.com,1999:blog-29600742611858461.post-24334854231244585332014-11-06T12:02:52.690+00:002014-11-06T12:02:52.690+00:00looks like joe public is as brassed off as the peo...looks like joe public is as brassed off as the people who work for HMRC!!!<br />WE don't deserve this treatment.... AND neither do you! there's a lot of idiots getting rich and fat off the backs of YOU!! Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-90620325354605145612014-11-06T11:56:29.909+00:002014-11-06T11:56:29.909+00:00HMRC's powers should be limited and should be ...HMRC's powers should be limited and should be subject to reasonable challenge in the courts. <br />The public interest should be served by ensuring that HMRC is accountable and not the sole arbiter of the law this should override their current powers that are abused, exceeded and delayed unnecessarily.<br />The dog should be corrected, disciplined, and put on a far shorter leash.<br />EXAMPLE OF UNREASONABLE DELAY, DISPROPORTIONATE ACTION AND TOTAL DISREGARD FOR EFFECT OF ACTIONS ON THE PEOPLE THAT PAY THEIR SALARIES. <br />Myself and my company over 100 Days ago were put into a period of incredible uncertainty and immense pressure, and despite not having being charged with any offence to date this continues.<br />I was arrested on 1st August 2014 and bailed to reappear in THREE Months, I was due to report to the Police station on 3rd November, this was postponed on the 25th October for a further THREE Months to report on the 4th February 2015. That’ll be 180 Days that H.M.R.C. have been investigating my situation, during which time ZERO evidence and ZERO charges have been forthcoming.<br />At the time of arrest my Vehicle, company records, back up disks, lap top, mobile phone and other items crucial to the day to day running of my business were seized. These items are still being retained by H.M.R.C.<br />I have struggled to continue the day to day running of my company since 1st August, my costs incurred have been considerable and are continuing to rise, once H.M.R.C. have finished their slow, inefficient, nazi style process, I will be seeking FULL costs AND compensation which fully reflects the inconvenience I have been subjected to by H.M.R.C. <br /><br />Management and staff at this company have cooperated 100% from the outset with H.M.R.C. we are committed to continue to offer them our full support so that they can dispense with their investigation at the earliest time, unfortunately H.M.R.C. do not seem to understand the situation I am in and they continue to demonstrate a total lack of urgency in the matter, bordering on contempt.<br />H.M.R.C. are treating me as GUILTY until they cannot prove me guilty.<br />NOT <br />INNOCENT until proved guilty<br />The company continues to trade despite all the above, and I hope this government has someone in it that has the balls to confront the H.M.R.C. and solve issues raised in this letter.<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-87633097362950478642014-10-27T07:36:45.187+00:002014-10-27T07:36:45.187+00:00It's The Emperors New Clothes repeat performan...It's The Emperors New Clothes repeat performance again, scratch the surface as all that glistens is not gold. Beggars belief yet again, but, no-one gives a flying **** about it in government or elsewhere.<br />Perhaps the lick of paint relates to the fly on the wall series?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-28291984355527506822014-10-26T19:28:38.231+00:002014-10-26T19:28:38.231+00:00Now we have to contend with applying for tickets t...Now we have to contend with applying for tickets to the London Rememberence Service as "she" is attending as are TV cameras. BeT I won't get allocated a ticket. Also the hall is being repainted whilst essential maintenance on the building is left (like till falling off of high walls). Who ordered that to be done? It all smells of "Look at me" again........Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-81899317774233849952014-10-22T09:16:17.533+01:002014-10-22T09:16:17.533+01:00Ain't that the truth. There were worse though,...Ain't that the truth. There were worse though, former C&E investigators!<br />One, who shall remain nameless but could be identified by being vertically challenged, same measurement in height as round waist and wobbly gait was such an obnoxious tw@t and left a trail of damaged souls and transferees or resignations across both departments, in fact, this individual was never supposed to have managed staff again following the severity of mass grievances against individual when in C&E! But then if you are in Cited, you may have seen individual at work around the edges. Used to throw so much cap around the offices it was like working on a dairy farm at times. Comeuppance allegedly was individuals leaving do was in a telephone kiosk and the collection was an IOU! ROFL ;)<br />It was termed "robust management" but grievances proved otherwise, the big questions still remain though, how could it carry on for so long, and what was this individual doing as a manager in the criminal justice area of work ffs?!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-17139729211055358402014-10-21T23:08:35.705+01:002014-10-21T23:08:35.705+01:00Are you in CITEX? I found the managers of a better...Are you in CITEX? I found the managers of a better standard there. Former IR are useless.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-13634610999468305022014-10-21T18:23:53.689+01:002014-10-21T18:23:53.689+01:00Reputation notwithstanding, good query.
I may hav...Reputation notwithstanding, good query.<br /><br />I may have rolled 2 distinct issues into 1, so taking the issue of crap management;<br />Bullying,<br />Harrington, <br />Insulting,<br />Covering up same,<br />Handling grievance procedures and appeals within same business silo,<br />Breaking civil & criminal laws,<br />Failing to handle allegations of the same ethically, morally and legally,<br />Ineptitude when dealing with potential postal security issues,<br />Rediculous "fairy liquid" issue,<br />Forcing staff to attend work in heavy snow when authorities were warning people to stay home,<br />It's all been reported here previously.<br />wrt border to treasury issue, HMRC lost the plot totally on previous Customs work areas relating to various Customs and Excise duties and it is generally regarded as not very effective against organised crime across its responsibilities.<br />Biased, yep, based on experience, you betcha!<br />Answer - get some decent bloody management, seemples, peeples, and the staff deserve it.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-81313265321631420512014-10-21T17:27:16.604+01:002014-10-21T17:27:16.604+01:00"and the rest as they say is history"
O..."and the rest as they say is history"<br /><br />OK, but what did these nerds do wrong? You say they weren't experienced and they were crap, and the result was a mess, but what were the key decisions/actions their inexperience led them to take that created the mess*?<br /><br />I know I have a certain reputation hereabouts, but I'm genuinely trying to understand your point of view, rather than challenge it.<br /><br />Thanks,<br /><br />Stew G<br /><br />* - obviously, to the extent you can write about it while preserving your anonymity.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-8209485523166803662014-10-21T10:33:29.098+01:002014-10-21T10:33:29.098+01:00Worked in the real world, most of the time with 1,...Worked in the real world, most of the time with 1, 2 and at times 2 1/2 gold stripes. Arrested criminals as an AO and EO or O, but then along came HMRC and crap former IR management nerds who had never dealt ftf with reality let alone armed "customers", and the rest as they say is history!<br />Lala Land and P.C. gone mad, and nothing but a mess from the borders to the treasury as a result.<br />The majority of good former IR staff were, and still are the clericals not those that are managers.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-51139340113582087822014-10-21T10:02:23.062+01:002014-10-21T10:02:23.062+01:00What grade are you because AO's sat around lau...What grade are you because AO's sat around lauding it up that they didn't have to do filing anymore but laughed at the O managers who ran the section. The O grades moaned when they had to do stuff and weren't paid enough but were happy to sit around and direct there work to AO's when they couldn't be bothered doing it.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-59009641298003756282014-10-21T08:39:27.453+01:002014-10-21T08:39:27.453+01:00Must disagree old fruit, found the HO/"team l...Must disagree old fruit, found the HO/"team leader" breed to be the most useless, especially, but not totally, the previous I clerical promoted into such positions. Last one I had was so inept an O grade did most of the HO work. Eventually the SO worked out what was happening when stats showed O grade output of team was almost a staff year down and questions were being asked. But that's remote management for you, <br />What I saw of the AA grade was virtually the proverbial lions led by donkeys and lean ineptitude having to work beneath a barrage of top-down bullshite and bullying.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-62537739390611539932014-10-21T00:02:27.071+01:002014-10-21T00:02:27.071+01:00Hard working AA grade! AA's are the laziest bu...Hard working AA grade! AA's are the laziest bunch of twits imaginable, they wouldn't know a hard day's work if it hit them across the headAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-2670627567769401752014-10-20T11:34:01.592+01:002014-10-20T11:34:01.592+01:00My ex manager used to run a jewelery business from...My ex manager used to run a jewelery business from her HMRC computer she has been promoted at least twice since she also used to sit looking at fashion sites while the EC was open.<br /> <br />I thought EBay would have been filtered or was it on her own device?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-16030770647485305652014-10-19T16:03:34.813+01:002014-10-19T16:03:34.813+01:00My partner works in a HMRC contact centre and a me...My partner works in a HMRC contact centre and a member of staff who boasts about surfing eBay when talking to customers and tells customers she has no systems when its her home time (even if they've been waiting for 30 minutes or more to get through) has just got a promotion. And they have the gall to ask about staff engagement LOL Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-13236003751693477682014-10-18T15:06:39.187+01:002014-10-18T15:06:39.187+01:00Yes, but he failed to get the prosecution against ...Yes, but he failed to get the prosecution against Ken Dodd home!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-90149530991509710482014-10-18T13:15:13.186+01:002014-10-18T13:15:13.186+01:00...and Hartnett was helping big business dodge tax......and Hartnett was helping big business dodge tax so maybe that's the connection.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-82825056932708838252014-10-18T13:13:48.528+01:002014-10-18T13:13:48.528+01:00Well Ken Dodd was a tax dodger.....Well Ken Dodd was a tax dodger.....Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-58272474074071451972014-10-18T12:10:58.012+01:002014-10-18T12:10:58.012+01:00The trouble with centrally imposed "efficienc...The trouble with centrally imposed "efficiencies" and reduction of bums on seats is ironically an increase in costs to the taxpayer combined with a reduction in service caused by volume related contracts e.g. call centres or post handling. Concentration on statistical throughput leads to less overall service, called customer satisfaction in the real world.<br />Of course, if there was anyone in HMRC capable of putting together an effective contract things might not have been as bad as they are.<br />Staff costs pale into insignificance when you compare them to the billions wasted on IT, Lean, and the results of quaffing from the claret jug.<br />BTW, what was the connection between Hartnett and Ken Dodd?<br />They were both comedians!<br />ROFL. <br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-35071222617158368052014-10-17T23:18:03.797+01:002014-10-17T23:18:03.797+01:0019.28 I hope your comment was ironic, if not try ...19.28 I hope your comment was ironic, if not try & contact someone within HMRC with a tax query & see if you can get to speak to anyone, or if your write to get a reply withing 3 weeks, or even at all.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-41810857843236976332014-10-17T20:47:37.838+01:002014-10-17T20:47:37.838+01:00Service levels at an all time high, customers spea...Service levels at an all time high, customers speak highly of the service and ease of contact and speed of outcomes, especially when paying out money to the customer base. Staff engagement at levels only dreamt about in OGD's and private sector and a fantastic lean driven organisation that is held in great esteem worldwide.<br />Pig's fuelled and ready for take off!<br />I am relieved to be out of there, I have rarely seen such inept management in 4 decades of public service, the management are pathetic and certainly do not deserve the staff that have been struggling to provide a decent service since the creature was <br />born.<br />Homer and her predecessor have exhibited everything that typifies modern public service management, not sure what the answer is, but I hope that whatever political party has to sort out the mess does so properly and speedily.<br />We can hope!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-69781005555106658552014-10-17T19:28:50.617+01:002014-10-17T19:28:50.617+01:00It can't really be that bad. if it was the cus...It can't really be that bad. if it was the customers would have seen a deterioration in service.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-47729989313555271052014-10-17T17:53:54.653+01:002014-10-17T17:53:54.653+01:00Say not getting rid of AA grade but thats what the...Say not getting rid of AA grade but thats what they are doing. None of the systems work properly and post is stacking up again. What do they do- get rid of more staff. Meltdown looms but homer will still get her 'justifiable' fatcat bonus. Wanker.<br />Run by fuckwits. Homer probably quaffing champers somewhere laughing at us and our lack of pay with ruth owen - another overpaid twat who blogs about how often shes been boozing every week. <br />They should trim staff at the top not the hard working AA grade.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-52807055742266154792014-10-17T17:25:08.171+01:002014-10-17T17:25:08.171+01:00Feel sorry for the AA's, they were hard workin...Feel sorry for the AA's, they were hard working types who knew when to nod and smile and have a quiet chuckle at the expense of the Lean twits and useless management types that previously were doing feck all in the IR and then got promoted in hmrc. <br />So its thank you from Homer for holding the collapsing mess together at the work face, now feck off on mandatory voluntary retirement.<br />take them to court on a class action, make the PCS earn it's subscriptions and get off its collective are. If they won't then go to the TUC and your MP's en masse! <br />The whole thing is a disgrace and your employer needs to be challenged publicly. ACAS may be a good staring point, but get yourselves joined up together.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-30591986922482642392014-10-17T16:57:43.449+01:002014-10-17T16:57:43.449+01:00The so called auto processes don't work, do no...The so called auto processes don't work, do nothing other than cause havoc, I spend my day taking calls from taxpayers where the process has split allowances between employments, set up 2nd sources and issued BR codes, or added ceased employment earnings to current earnings and issued D0 codes in error.<br />It also has a nasty habit of issuing codes on a cumulative basis when week 1 month 1 code should be operated, it's a fuggin jokeAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-15199057262319107212014-10-17T13:21:53.074+01:002014-10-17T13:21:53.074+01:00I feel sory for those at AA/AO grade who busted th...I feel sory for those at AA/AO grade who busted their assess to help others, inside and as best as they could tax payers on the outside. <br /><br />Shit on from a great height by a bunch of twats. Anonymousnoreply@blogger.com