tag:blogger.com,1999:blog-29600742611858461.post5021889407021756556..comments2024-03-29T12:42:09.985+00:00Comments on HMRC Is Shite: Customer CareKen Frosthttp://www.blogger.com/profile/13568488818950912374noreply@blogger.comBlogger12125tag:blogger.com,1999:blog-29600742611858461.post-72102316003619993312011-06-08T18:09:08.788+01:002011-06-08T18:09:08.788+01:00Bit of a delay, but... Chris Hopson is director of...Bit of a delay, but... Chris Hopson is director of the "Customer Contact Directorate" (covering contact centres, enquiry centres etc). Linda Maslen is head of Contact Centres (so she's one down from Chris). Well, "was head of contact centres" - rumour this week is that she's resigned...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-8899136441949834262010-05-26T19:24:13.038+01:002010-05-26T19:24:13.038+01:00Tellingly, no sign of Maslen being replaced/sacked...Tellingly, no sign of Maslen being replaced/sacked/prosecuted/burned at the stake. Still, as we were assured in the media " correct procedures were followed".Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-31936711031597334962010-05-26T17:41:03.109+01:002010-05-26T17:41:03.109+01:0025 May 2010 17:48
I think he may have been replac...25 May 2010 17:48<br /><br />I think he may have been replaced.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-40274476577518388282010-05-25T17:48:50.199+01:002010-05-25T17:48:50.199+01:00Linda? - Probably shacked up with her recently ban...Linda? - Probably shacked up with her recently bankrupt mate Robert Bowering somewhere,as I understand that he is still "sick".....Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-34536668556013569292010-05-19T23:37:11.496+01:002010-05-19T23:37:11.496+01:00I thought Chris Hopson is the CCD Director ? Or is...I thought Chris Hopson is the CCD Director ? Or is he the Board member for CCD ?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-25094866356175895182010-05-18T22:21:32.683+01:002010-05-18T22:21:32.683+01:00You don't enter a figure if there isn't on...You don't enter a figure if there isn't one to include, for it to be valid if there is no figure to include leave it blank and click next!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-77172875601407567742010-05-17T22:44:58.976+01:002010-05-17T22:44:58.976+01:00her business mobile was 07876393732her business mobile was 07876393732Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-25742871743528161282010-05-17T18:24:58.727+01:002010-05-17T18:24:58.727+01:00Is anyone opening a book on how long it is before ...Is anyone opening a book on how long it is before that email address changes?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-65268348230861591872010-05-17T17:22:29.655+01:002010-05-17T17:22:29.655+01:00Thanks Anom:)Thanks Anom:)Ken Frosthttps://www.blogger.com/profile/13568488818950912374noreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-39218410690744094322010-05-17T17:06:33.266+01:002010-05-17T17:06:33.266+01:00http://www.cabinetoffice.gov.uk/media/cabinetoffic...http://www.cabinetoffice.gov.uk/media/cabinetoffice/corp/assets/publications/contact_council/pdf/acc_guidance0805.pdf<br /><br />Linda.Maslen@hmrc.gsi.gov.ukAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-81596795253873191592010-05-17T14:47:13.743+01:002010-05-17T14:47:13.743+01:00Thanks, I'll pass that on and see if that reso...Thanks, I'll pass that on and see if that resolves the problem of finding an address.Ken Frosthttps://www.blogger.com/profile/13568488818950912374noreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-60886440203033775722010-05-17T14:40:24.390+01:002010-05-17T14:40:24.390+01:00Just to point out that her surname is Maslen, not ...Just to point out that her surname is Maslen, not Haslen.Anonymousnoreply@blogger.com