tag:blogger.com,1999:blog-29600742611858461.post6681520076241083479..comments2024-03-29T06:52:40.745+00:00Comments on HMRC Is Shite: HMRC's Croydon Hub - Troup SpeaksKen Frosthttp://www.blogger.com/profile/13568488818950912374noreply@blogger.comBlogger15125tag:blogger.com,1999:blog-29600742611858461.post-22484992110657277822017-09-18T11:05:05.161+01:002017-09-18T11:05:05.161+01:00I recently changed cars and did all the paperwork ...I recently changed cars and did all the paperwork online including taxing incoming car. Imagine my surprise to have everything confirmed in writing shortly thereafter. WTF?<br />Not sure if this applies to HMRC but they certainly seem to still use a lot of paper in these paperless office days.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-39471069951490641642017-09-18T08:56:32.389+01:002017-09-18T08:56:32.389+01:00HMRC's new slogan should be: "Every littl...HMRC's new slogan should be: "Every little bullying helps". It certainly helps to make the inadequate law breaking management types feel better about their sad, sad lives. Disturbed individuals who should be prosecuted for their wrongdoing and misconduct in public office. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-42999832026438502042017-09-17T19:56:08.238+01:002017-09-17T19:56:08.238+01:00Customers will be demanding meetings in the very p...Customers will be demanding meetings in the very places Eddie has shut down. 9am Monday morning Inverness, anyone?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-64143432798795992682017-09-17T17:30:06.005+01:002017-09-17T17:30:06.005+01:00"putting customers at the heart of everything..."putting customers at the heart of everything it does" indeed! Interestingly in its attempts to be the "best customer service organisation in the UK" it has instructed staff they can no longer issue form P85, it has to be downloaded or done online!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-82824180656044135382017-09-17T15:16:18.960+01:002017-09-17T15:16:18.960+01:00Tesco has lots of handy local shops.Tesco has lots of handy local shops.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-3650261310273127282017-09-16T15:20:49.553+01:002017-09-16T15:20:49.553+01:00Never knowingly undersold (down the river).Never knowingly undersold (down the river).Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-55213693887647987552017-09-16T14:48:49.388+01:002017-09-16T14:48:49.388+01:00Indeed....
Before all this pacesetter, workforce c...Indeed....<br />Before all this pacesetter, workforce change and building our future site, I could get technical advice from about 20 feet away in about 5 minutes, now it's all e-mail to single points of contact and about 3 weeks later after its been through all the guidance and policy wonks you get an answer! Generally one which you'll disagree with but have to use as it's "policy"!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-34825502879076612672017-09-16T14:41:11.884+01:002017-09-16T14:41:11.884+01:00The last I heard they want Hmrc to be more like Jo...The last I heard they want Hmrc to be more like John Lewis Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-77522706330490554032017-09-14T20:16:03.506+01:002017-09-14T20:16:03.506+01:00Ah! Likening Tesco to HMRC, eh? And perhaps it isn...Ah! Likening Tesco to HMRC, eh? And perhaps it isn't only Tesco who cooks the books and fiddles the figures?<br /><br />http://www.dailymail.co.uk/news/article-2765802/Shaming-Tesco-Retail-giant-suspends-four-managers-cooked-books-hide-slump-profits-2billion-wiped-market-value.html Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-2236622926732169372017-09-14T19:49:56.725+01:002017-09-14T19:49:56.725+01:00Around that era, the mid-00s, Tesco Plc was being ...Around that era, the mid-00s, Tesco Plc was being held up as the role model for HMRC staff...seriously...I mean Tesco are a successful _business_ and good at what they do...but the UK tax authority looking towards a leading retailer for inspiration...meanwhile back on planet earth Tesco continued to move forward while HMRC carried on declining...hence the bullying culture became the best way for certain managers to hide their inadequacies and poor performance...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-69057338314470408862017-09-14T17:49:56.646+01:002017-09-14T17:49:56.646+01:00@21:29
Since the short-lived reign of the quickly...@21:29<br /><br />Since the short-lived reign of the quickly-knighted David Varney, circa 2005-06. He instructed HMRC workers to "delight our customers" and "put our customers at the heart of all that we do".<br /><br />The 'business' idea obviously caught on and "the needs of the business" is a phrase uttered throughout HMRC-land thousands of times each day.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-50695373119753050712017-09-14T16:51:08.944+01:002017-09-14T16:51:08.944+01:00There they go again - a business! They will have ...There they go again - a business! They will have customers next...<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-27220399983400609402017-09-13T21:29:09.706+01:002017-09-13T21:29:09.706+01:00Since when has HMRC been a business and not a publ...Since when has HMRC been a business and not a public service?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-2652817171182850972017-09-13T19:57:33.131+01:002017-09-13T19:57:33.131+01:00Unisex toilets anyone?Unisex toilets anyone?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-27121746544765699302017-09-13T18:55:39.100+01:002017-09-13T18:55:39.100+01:00Well, well, Mister Troupe (can't be long befor...Well, well, Mister Troupe (can't be long before you're 'Sir Edward now?), there used to be far more 'partnering and collaborating' in (long-gone) local offices 25 years ago, when everyone knew everyone else's business, where they could get help, and who they could help out. They filled in for each other, as well, and the job got done.<br /><br />Not like the current silo mentality that, when there's a crisis in 160 parts of the 'business', peeps are drafted in from other areas where they have become so 'de-skilled' (a result of the success of Pacesetter) that they've no idea what they're meant to be doing in a crisis and the result is that they're apparently 'clearing' backloads but it inevitably leads to phone calls, complaints, etc, because it hasn't been done correctly. Which causes further backlogs.<br /><br />The Building Our Future (Regional Centres) program was £600m over-budget prior to the (unofficial) opening of the Croydon Regional Centre some weeks ago, so it's not really accurate or fair for Mr Troupe to allege that "there will be a saving".<br /><br />The Tories will be pleased.Anonymousnoreply@blogger.com