tag:blogger.com,1999:blog-29600742611858461.post7640376094675281809..comments2024-03-29T10:41:59.623+00:00Comments on HMRC Is Shite: Postman PratKen Frosthttp://www.blogger.com/profile/13568488818950912374noreply@blogger.comBlogger17125tag:blogger.com,1999:blog-29600742611858461.post-56810201095898617942009-10-20T22:26:27.128+01:002009-10-20T22:26:27.128+01:00civil servants endlessly pushing bits of paper aro...<i>civil servants endlessly pushing bits of paper around the country... isn't that what their core purpose is?</i><br /><br />It certainly wasn't mine when I applied for the job but it's what I end up doing. Some of those bits of paper travel a few hundred miles to get from A to BAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-47767814531040415192009-10-20T12:03:02.791+01:002009-10-20T12:03:02.791+01:00A few years ago when the main political parties we...A few years ago when the main political parties were trying to out bid each other to see who could get rid of the most civil servants didn't anyone wonder how it was going to work in practice? Who was going to do the work if they got rid of the people doing the work?<br /><br />Compulsory online filing, delays in repayments, post being shipped around the country, long trips and pre booked appointments if you want to see someone, accountants & "customers" expected to do more with less help available and longer waiting times on the phones - this is what it means to modernise (aka cut costs arbitrarily).Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-37929549890157639262009-10-20T02:55:47.823+01:002009-10-20T02:55:47.823+01:00Civil servants endlessly pushing bits of paper aro...Civil servants endlessly pushing bits of paper around the country... isn't that what their core purpose is?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-29760217740599098272009-10-20T02:41:01.786+01:002009-10-20T02:41:01.786+01:00It is good to see that even in the face of adversi...It is good to see that even in the face of adversity Mr Brown remains calm and unflustered while keeping his nose clean:<br /><br />http://www.youtube.com/watch?v=6VaP1HB7Vew&feature=relatedAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-17331869060307772532009-10-19T21:29:04.962+01:002009-10-19T21:29:04.962+01:00Complain to an HMRC manager and the answer you rec...Complain to an HMRC manager and the answer you receive will make about as much sense as Bill & Ben (The Flowerpot Men)... "Flub a lub a lub...!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-59049190918722629812009-10-19T21:08:34.900+01:002009-10-19T21:08:34.900+01:00There is not one single thing that HMRC does that ...There is not one single thing that HMRC does that is simple, quick and efficient. Their post handling procedures are a prime example of their trademark inefficiency, and are laughable in the extreme.<br /><br />Don't waste your time complaining to HMRC as the clueless, self-indulgent managers orchestrating this farce don't give a shit. They are in complete denial that anything is wrong and can "prove" everything in the garden is rosy by producing all manner of spreadsheets and "performance league tables" as "evidence" (whilst, rather sickenly, trousering performance bonuses based on these league tables).Gormless Brownnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-86120628525416345002009-10-18T22:29:16.207+01:002009-10-18T22:29:16.207+01:00From what i was told TNT were already taking post ...<i>From what i was told TNT were already taking post to the other office anyway so it didnt add a cost as the small amount of extra post generated didn't really add to what they were taking.</i><br /><br /> Post used to go direct from tax payer to office that dealt with it, the cost was born by the tax payer as HMRC long ago stopped providing post paid envelopes, there was no cost as all to HMRC to receive mail. Now HMRC pays for a re-direct on every item of incoming post to the central post room & then pays again to post it on to the office that will work it. Outgoing post is sent first to the central post room via TNT & then posted again via Royal Mail. This is no way a small amount of post, it is every letter in and every letter out, as opposed to a small amount being sent from one office to another previously. You have me very confused How can this not cost a great deal ????Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-10133445126137762862009-10-18T16:47:56.600+01:002009-10-18T16:47:56.600+01:00Incidentally in our office all the tax return, PAY...Incidentally in our office all the tax return, PAYE, SA, Employers etc are bagged together and sent to another office, the only thing we do is take the off the customer or postman put them in polyope to office and into TNT no one in our offices even sees them anymore.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-16072307250495930972009-10-18T16:44:15.958+01:002009-10-18T16:44:15.958+01:00From what i was told TNT were already taking post ...From what i was told TNT were already taking post to the other office anyway so it didnt add a cost as the small amount of extra post generated didn't really add to what they were taking. Post was already going to the office which sorts it in huge bags which we barely a quarter full so it was mostly a case of the bag was just a bit fuller. Anyway as ESS have or are in the process of removing all ESS and postroom staff anyway there was or is no one to do the costings, putting post into envelope sealing them or count them for royal mail just a case of now put it in an envelope and into the TNT bag to another office.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-82430969606459635332009-10-18T01:16:57.716+01:002009-10-18T01:16:57.716+01:00DON'T FORGET ALL THE TAX REURNSDON'T FORGET ALL THE TAX REURNSAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-46108189550646677982009-10-17T21:58:39.857+01:002009-10-17T21:58:39.857+01:00Post of 17/10/09 18.14
But surely they have alread...Post of 17/10/09 18.14<br />But surely they have already, or are in the process of closing all the smaller offices.<br /><br />Are you are telling me that the cost of posting on, using TNT, <i>every single</i> tax payer letter sent in to HMRC is already included in the original contract they had @ no extra cost? Wow that is a deal & a half, I find it very hard to believe. TNT are in business & need to make money, how on earth could they taken on such a vast amount of extra work & not charge for it. I think they charge on weight.<br /><br />I wonder if anyone knows how much all the re-directing cost.<br /><br />You are correct about the data security issue they really don't care when tax payers personal documents, P60s, marriage certificates, forms they have completed & goodness knows what else, are opened & put in the post again minus their envelopes and jumbled in with a load of other tax payers mail.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-53727826208257333532009-10-17T18:14:35.468+01:002009-10-17T18:14:35.468+01:00Unfortunately it isn't a small number of offic...Unfortunately it isn't a small number of offices now so saving £21 per office and sending by tnt which they have already paid for it is cheaper. As for data security i suspect even dthat comes second to saving a few poundsAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-31635561823819430912009-10-17T14:56:01.957+01:002009-10-17T14:56:01.957+01:00Interesting reading this. Is it really cheaper to...Interesting reading this. Is it really cheaper to pay for all that mail to be re-directed and then pay for the post to be delivered a second time, plus the overtime, because a few small offices were charged £21?<br /><br />To start with, there is the duplication of a lot of the work adding to the manpower needed as the tax payers phone up or write again about the same matter, because of the lateness of a reply due to the huge delays with the post going in & out. <br /><br />"Data security" (put in inverted commas for no other reason than it isn't always secure) is also an issue. After the debacle of the Child Tax credit disk, HMRC senior officers believe that the department is one of the safest in Government. Sending post to be enveloped in polylopes is hardly secure. Just be sure to make sure that you keep copies of everything, and avoid sending in originals unless asked for. <br /> <br />We need also add finally one of HMRC's key environmental targets of a reduction of 12.5% in CO2 by 2010, this really seems to be a contradiction, unless of course they are planning on "buying" environmental offsets in order to achieve that target. Hardly a good use of taxpayers money?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-26030338917243820962009-10-16T21:50:32.655+01:002009-10-16T21:50:32.655+01:00The reason for regional post sorting was because r...The reason for regional post sorting was because royal mail decided that any office that didnt generate enough post per day had to pay a surcharge of £21. As a lot of offices have had drastic staff cuts it wasn't cost efficient to have them do their own post anymoreAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-54523342178466862082009-10-16T20:57:00.670+01:002009-10-16T20:57:00.670+01:00*headdesk*
*headdesk*
*headdesk**headdesk*<br />*headdesk*<br />*headdesk*ENnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-81170849533855770622009-10-16T17:50:12.853+01:002009-10-16T17:50:12.853+01:00The union overtime ban only applies to members &am...The union overtime ban only applies to members & there are plenty of staff who aren't. Even some of the union members do the overtime anyway. They badly need the money....Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-73935108035745074302009-10-16T11:35:26.783+01:002009-10-16T11:35:26.783+01:00I thought there was an overtime ban in place here ...I thought there was an overtime ban in place here at HMRC.Anonymousnoreply@blogger.com