tag:blogger.com,1999:blog-29600742611858461.post8583658383753978642..comments2024-03-29T10:41:59.623+00:00Comments on HMRC Is Shite: Post Haste - HMRC Goes PostalKen Frosthttp://www.blogger.com/profile/13568488818950912374noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-29600742611858461.post-54279303938093036932013-08-10T18:46:40.355+01:002013-08-10T18:46:40.355+01:00Pacesetter, whiteboards, quarterly reviews. Headac...Pacesetter, whiteboards, quarterly reviews. Headache.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-63086536324804785632012-09-28T18:29:43.513+01:002012-09-28T18:29:43.513+01:00I know this might sound like a novel idea but woul...I know this might sound like a novel idea but wouldn't a good way of getting claimants to stop calling be to actually tell them what was happening?<br /><br />Not sure that the penny will ever drop in the higher echelons of HMRC & the Treasury that if they dealt with things in this manner they might not actually have to try and answer so many phone calls!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-4615735825675441882012-09-27T08:07:52.630+01:002012-09-27T08:07:52.630+01:00They do that for tax credit compliance but they st...They do that for tax credit compliance but they started leaving their phones off the hook cause claimants wouldn't stop calling them to find out what was happening. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-21910050075858940042012-09-26T19:43:33.202+01:002012-09-26T19:43:33.202+01:00Re anonymous 26 Sept at 18:6. Definate Deja vu! Ma...Re anonymous 26 Sept at 18:6. Definate Deja vu! Maybe the next bright idea will be to put the direct phone line of the person working the case on the letters they issue! Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-47029468063708135832012-09-26T18:36:28.450+01:002012-09-26T18:36:28.450+01:00Anyone else suffering from Deja vu? This is what ...Anyone else suffering from Deja vu? This is what used to happen until HMRC decided to centralise their postrooms. Never mind though, some Pacesetter evangelist will claim this as an example of continuous improvement and with it a huge bonus. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-77418408915308537952012-09-26T15:53:31.356+01:002012-09-26T15:53:31.356+01:00So the one-stop shop system didn't work?
Must ...So the one-stop shop system didn't work?<br />Must have been one hell of a whiteboard session to understand what the problem was and then come up with a 'solution".<br />Wonder what gave the impetus to move from inaction to headlight dazzled rabbit stage...<br />Loss of bonuses/knighthoods or even jobs.<br />Fear is a great motivator - at times!<br />LOLAnonymousnoreply@blogger.com