tag:blogger.com,1999:blog-29600742611858461.post9099604300425946647..comments2024-03-28T18:37:55.695+00:00Comments on HMRC Is Shite: HMRC Put The F Into FailureKen Frosthttp://www.blogger.com/profile/13568488818950912374noreply@blogger.comBlogger24125tag:blogger.com,1999:blog-29600742611858461.post-797920116692472322011-08-02T07:00:20.531+01:002011-08-02T07:00:20.531+01:00Wotsa dickshunry?Wotsa dickshunry?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-62698942443591187652011-08-01T22:33:09.222+01:002011-08-01T22:33:09.222+01:00@21.28
Incapable of askerttaing the whereabouts o...@21.28<br /><br />Incapable of askerttaing the whereabouts of a dictionary.......Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-38744332241529157972011-08-01T22:30:19.872+01:002011-08-01T22:30:19.872+01:00I seem to remember the Job Centre and DWP went thr...I seem to remember the Job Centre and DWP went through a bout of severe job cuts, closures and cost reductions with loads of work outsourced to the private sector.<br />And then there is HMRC!<br />Is there a common denominator?<br />Answers on a pinhead please.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-53523815475024531332011-08-01T21:28:48.349+01:002011-08-01T21:28:48.349+01:00Gosh, you guys at HMRC must have been busy today, ...Gosh, you guys at HMRC must have been busy today, clearly and quite rightly not allowed access to the internet at work, all hell breaks loose after 17.30.<br /><br />hmmmnnn...<br /><br />and demonising Dame Lesly (sick leave) without knowing the facts appears to be symptomatic of HMRC... blame, bailiffs, their 'customers' fault. Sounds familiar.<br /><br />HMRC – incapable of ascertaing the facts.<br /><br />Sorry I must remember that excuse of not opening the mail for 3 months (and the rest)... how the fcuk does that work?<br /><br /> Sorry they are a clothing chain.<br /><br />Another apology...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-66742544945536707122011-08-01T21:03:04.948+01:002011-08-01T21:03:04.948+01:00Perhaps HMRC would fare better if management stopp...Perhaps HMRC would fare better if management stopped switchin work loads/streams every two minutes. We could possibly have some 'training' on the work we are dealing with - not just a few generic instructions and one floor walker to over twenty or thirty people. No one knows what they are doing at all and we could be doing irreperable damage to peoples accounts. For any one to take notice of you in HMRC, you have to either be pretty or pretend to be all 'positive' and 'up for anything' - no matter how ridiculous it is!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-6209728302251941222011-08-01T20:12:34.252+01:002011-08-01T20:12:34.252+01:00You couldnt make this up...from 2008:
New CEO at ...You couldnt make this up...from 2008:<br /><br /><b>New CEO at helm for HMRC</b><br />The prime minister has approved the appointment of HM Revenue and Customs' (HMRC) new chief executive, it was announced today.<br /><br />Both chancellor Alistair Darling and the current chairman of the department, Mike Clasper, have welcomed Lesley Strathie, who will begin her work at the start of next month.<br /><br />Presently the head of JobCentre Plus and second permanent secretary with the Department of Work and Pensions, Ms Strathie was praised by the chancellor for her experience in delivering customer services.<br /><br />Mr Clasper commented on Ms Strathie's appointment: "She is an inspirational leader and has an excellent track record for good management and effective delivery."<br /><br />Ms Strathie added that she was determined to provide an even better service for all customers of the department.<br /><br />source:<br /><br /><br />http://cache.zoominfo.com/CachedPage/?archive_id=0&page_id=-1653869465&page_url=%2f%2fwww.ensors.co.uk%2fsite%2fnews%2farchivenews%2f18825723.html&page_last_updated=10%2f23%2f2008+7%3a42%3a46+PM&firstName=Lesley&lastName=StrathieAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-5467093921525520232011-08-01T20:01:14.720+01:002011-08-01T20:01:14.720+01:00Here is the said Ms Kenny
http://www.churchofengl...Here is the said Ms Kenny<br /><br />http://www.churchofengland.org/media-centre/news/2011/02/new-chief-executive-for-the-church-of-england-pensions-board.aspx<br /><br />Will she be introducing cuts for our gold plated clergy pensions.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-60056475581283213522011-08-01T19:56:18.259+01:002011-08-01T19:56:18.259+01:00Strathie is having an @rsehole transplant, however...Strathie is having an @rsehole transplant, however the @rsehole has rejected her.<br /><br />Bernadette Kenny, director-general for personal tax at HMRC, was given a package worth £447,000, but a month later was hired as head of the Church of England Pensions Board, with a six-figure salary.<br /><br />So thats all right then.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-30222525945162991112011-08-01T19:20:23.904+01:002011-08-01T19:20:23.904+01:00Strathie IS on sick leave - she's having an op...Strathie IS on sick leave - she's having an operation.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-28305085541449086082011-08-01T19:14:44.363+01:002011-08-01T19:14:44.363+01:00@19.01 and others:
It is rumoured that Strathie i...@19.01 and others:<br /><br />It is rumoured that Strathie isn't actually on sick leave. To the best of my knowledge her communique only stated that she would be "away from the office" for three months - "sick leave" wasn't mentioned as far as I can remember.<br /><br />It seems convenient to me that she is moved aside just a matter of days before this damning report comes out. I bet she is on gardening leave (aka got the sack) and won't be coming back. We can only hope!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-74291533925522598992011-08-01T19:01:11.583+01:002011-08-01T19:01:11.583+01:00one good thing is Strathie will of course be immed...one good thing is Strathie will of course be immediately dismissed upon her return from sick leave as she will have exceeded every trigger point,several times over, within the new attendance management policy.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-79241292345149694462011-08-01T18:18:34.581+01:002011-08-01T18:18:34.581+01:00What annoyed me as a front line VAT assurance offi...What annoyed me as a front line VAT assurance officer was Mike Glasper popping up in the media - having been the invisible man for ages - as the spokesperson for HMRC. Apparently he is going to be standing in for Dame Leslie while she is away - so will he be doing more than his 3 days and how much more is he going to get paid for it ?Old Codgernoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-54804376689178331312011-08-01T18:07:59.896+01:002011-08-01T18:07:59.896+01:00"Whilst staff remain dedicated to their work ...<i>"Whilst staff remain dedicated to their work despite the pressures HMRC is under, they have little confidence in the leadership of the Department or that change will be for the better."</i><br /><br />Will that put a stop to the two-pot screamers who infest this site shouting about how <i>everyone</i> who works in HMRC is useless and that they (whoever 'they' are) should <i>"sack the lot!!!!"</i><br /><br />No, thought not.<br /><br />Anonymous @17:22<br /><br />Before you even mentioned CIS I had you down as a subbie. The Caps Lock key is on the left-hand side of your keyboard. Oh, and even on the internet, punctuation is <i>not</i> an optional extra.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-65947197024270481082011-08-01T17:59:42.790+01:002011-08-01T17:59:42.790+01:00I don't wish to add to the gloom, doom and des...I don't wish to add to the gloom, doom and despondancy but here goes:-<br /><br />Anyone remember Bernadette Kenny? She was an employee of HMRC and got a lump sum of £151,480 plus an annual payment of £50,493 an overall package of £447,000 - and for what?! <br />HMRC paid a further £18,603,327 to staff made redundant last year. (Daily Telegraph - today).<br />My calculator says that is an average of £35,233 so I guess there were not that many below HO in that figure?<br /><br />A previous poster alludes to the costs to the taxpayers for the stress, anxiety and distress costs created by dealing with HMRC.<br />What about the damage to the workforce, including managers created by trying to cope with this mess - I bet it runs into the millions, and who pays?<br />Everyone that is a taxpayer, including the staff.<br />Now, if that's efficient use of taxpayers money I stand corrected.<br /><br />It is about time this was sorted out once and for all.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-9961628158168587972011-08-01T17:45:57.381+01:002011-08-01T17:45:57.381+01:00So even though the muppets are once again shown up...So even though the muppets are once again shown up for what they are - what has or is going to change?<br />Absolutely nothing..<br />What does it take before the bullshitting baffoons are sacked & HMRC brought back from the brink..<br />I like, im sure thousands more have just give up trying with them..Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-70287774487016425642011-08-01T17:22:11.408+01:002011-08-01T17:22:11.408+01:00HMRC BORDER ON THE INSULTING WE HAVE AUTOMATIC FI...HMRC BORDER ON THE INSULTING WE HAVE AUTOMATIC FINES IF WE ARE LATE IN OUR RETURNS. THEY OWE US £6400 over deducted CIS THEIR RESPONSE?<br />WRITE IN TELLING HMRC WHY THEY HAVE GOT THE MONEY AND A REASON WHY YOU WANT IT BACK THEY CANNOT CONFIRM ACKNOWLEGEMENT OF OUR LETTER AND IF ITS NOT LOST THEY ARE OPERATING ON A 74 DAY TURNAROUND OF CORRESPONDENCE. ALSO , THEY HAVE DECIDED IF THE OVERPAYMENT IS LESS THAN £500 THEY WILL NOT RETURN IT ANYWAY<br />WHO CONTROLS HMRC???????<br />FINAL INSULT IS THAT THEY CALL US CUSTOMERS. CUSTOMERS HAVE A CHOICE WHO THEY DEAL WITH!!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-75904736198223202662011-08-01T15:37:59.380+01:002011-08-01T15:37:59.380+01:00Perhaps if everyone who has had dealings with HMRC...Perhaps if everyone who has had dealings with HMRC made a formal complaint, HMRC and the politicians might get the message.<br /><br />COMPLAIN!<br /><br />(and those that don't have a complaint, anybody? could always write a letter of thanks).Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-84854246309876686802011-08-01T15:03:03.125+01:002011-08-01T15:03:03.125+01:00Perhaps it is about time we accept Cameron may be ...Perhaps it is about time we accept Cameron may be right with his desire to privatise elements of the Civil Service. Does it really matter that call centres will be in India, all Debt Collection is privatised, wages are slashed (better a poorly paid job than none at all surely?), new staff drafted in by Manpower with short term contracts with no pension rights etc. What could be worse than the mess we are in? <br />There would bound to be some winners, obvioulsy, several members of ExCom would be recruited on triple their current salary because of their inside knowledge (after they have taken enhanced early retirement obviously!), the private equity investors would cream off billions and put them in their offshore trusts so they and their families can then live like Kings of the World for generations to come. Sure the ordinary working classes see piss poor pay, low pensions, lowering life expectation, soon to be followed by higher taxes and high inflation but that's because they are better than us and it's a price worth paying isn't it Ken?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-64393573259107857662011-08-01T14:17:09.175+01:002011-08-01T14:17:09.175+01:00"Will a HMRC apology become an annual event l..."Will a HMRC apology become an annual event like the Queens speech on Christmas day?"<br /><br />Does that mean we are owed a few apologies already? can we charge interest?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-10256834288708293242011-08-01T14:13:10.279+01:002011-08-01T14:13:10.279+01:001 August 2011 12:21
That gave me a chuckle, spo...1 August 2011 12:21<br /> <br /><br />That gave me a chuckle, spot on.<br /><br />Will a HMRC apology become an annual event like the Queens speech on Christmas day?<br /><br />You bet.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-27137778430071609392011-08-01T12:21:06.725+01:002011-08-01T12:21:06.725+01:00What the Report failed to identify is the stress, ...What the Report failed to identify is the stress, anxiety, distress and cost to the taxpayer in dealing with HMRC... and those costs passed on to the NHS.<br /><br />Will HMRC be held to account over the delays in responding to letters? An apology is sufficient. Sorry.<br /><br />Will penalties, created by HMRC delays be reduced because of HMRC incompetence... I think not? Sorry.<br /><br />Will threatening letters be continued to be sent out... you bet. Sorry.<br /><br />Will the private collection agencies continue to be used... you bet. Sorry.<br /><br />Sorry... <br /><br />Apology NOT accepted... least of all when its YOUR (HMRC) fault.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-72580240979000662002011-08-01T12:14:19.019+01:002011-08-01T12:14:19.019+01:00Those loyal readers will know that WE all know it ...Those loyal readers will know that WE all know it isn't the fault of the poor (apart from reduncancy packages and pensions) worker at the 'coalface' but the system that is at fault, a system at the behest of politicians. Yet for once the full report is worth reading and can be found at http://www.publications.parliament.uk/pa/cm201012/cmselect/cmtreasy/731/73105.htm#a4<br /><br />The Treasury Select Committee Report also stated –<br /><br />"The evidence we received was very clear that this was passing costs onto taxpayers."<br /><br />"From the perspective of unrepresented taxpayers on low and modest incomes, HMRC is now too often seen as an organisation that is unable to collect the right amount of tax, increasingly difficult to contact by phone, letter or in person, yet unforgiving of customer error and relentless in its pursuit of small debts."<br /><br />Whatever happened to the 25 million personal records HMRC lost in 2007? (Poynter Review). A time bomb waiting to explode?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-59793491222613298292011-08-01T10:48:26.163+01:002011-08-01T10:48:26.163+01:00I had no idea that letters to my MP, Gauke, Mudie ...I had no idea that letters to my MP, Gauke, Mudie and Strathie would have such immediate results in the press!!<br /><br />I am certain that this is what forced the 'tipping point' to galvanise the press and the select Treasury Commitee into action......<br /><br />Strathie's sick leave seems a tad 'convenient' though?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29600742611858461.post-29428990418762046742011-08-01T10:08:58.307+01:002011-08-01T10:08:58.307+01:00Its hard to beleive that after 5 or 6 years of tha...Its hard to beleive that after 5 or 6 years of that botched merger that an official report is released on the mess that people inside and out have a had to deal with.<br />The numptiness, the muppets who overcomplicated the system in order to get themselves advanced. The nastiness, the eyeballing and now as a Telegraph reader pointed out-When did Frank Spencer take charge of HMRC when they ran out of paper just like very soon when they run out of another 10,000 staff.<br /><br />Will it be another 5 or 6 years before anything is done about it. <br />Do turkeys vote for Christmas?Anonymousnoreply@blogger.com