In the 2023/24 fiscal year, HMRC faced significant challenges in meeting its service standards. Here are some key stats that highlight t...

  Remember the Taxpayers' Charter? It seems that it means fuck all to HMRC, if the recent survey of agents is anything to go by! HMRC ha...

  Given that tax professionals have enough trouble trying to understand tax legislation and deal with HMRC, it is hardly surprising that the...

  The ICAEW’s Tax Faculty is joining with other professional bodies to gather feedback on HMRC’s performance against standards...

  Loyal readers will recall that HMRC's Charter has been mentioned a few times over the years on this site...

  The ICAEW has responded to the consultation on draft revisions to HMRC’s Charter, calling for  - more detail behind the aspirations,  ...

I expect to be called a taxpayer, as that’s what I am. If I’m a customer, I have the choice to take my business elsewhere... — Rich Banni...

Remember The Taxpayers' Charter? Well HMRC, in an attempt to look busy, want your views on a revised version of it: ...

You fail every single one of these points in Your Charter @HMRCgovuk but thanks for the best laugh I have had in ages. @ken_frost @pmanl...

Here is an extract from the Taxpayers' Charter (remember that?): “We’ll respect your wish to have someone else deal with us on your...

Oblivious to the fact that HMRC is utter shite, HMRC has decided that its energies are best spent on telling others what it expects of th...

Remember the tired old HMRC dog, that should have been put down years ago, aka The Taxpayers' Charter (HMRC use the "c" ...

HMRC is currently looking for members of the new Charter Committee. Remember the Charter? The original deadline was 3rd November. Ho...

Deleted by request. Tax does have to be taxing. Professional Cover Against the Threat of Costly TAX and VAT Investigations Insurance ...

Loyal readers with long memories may recall that way back in November 2009 HMRC introduced a taxpayers' (HMRC uses the word "cus...

HMRC has made meas urable improvements in its customer services, since the implementation of a joint initiative with accountancy insti...

On Wednesday I wrote about the ICAEW Tax Faculty's objections to the proposed revisions by HMRC of ESC A19. My thanks to a loyal ...

Last month I wrote that HMRC's Annual Report and Accounts 2011- 12 received a less than enthusiastic response from Margaret Hodge ...

The Low Incomes Tax Reforms Group (LITRG) have recently issued a warning about tax credit changes. As from 6 April 2012, HMRC will ...

On 7th September HMRC's Chairman, Mike Clasper, hosted a meeting at 100 Parliament Street to discuss HMRC service delivery. The meet...