It seems that less than 50% of all tax specialists had a “positive overall customer experience” when dealing with HMRC last year (a fall o...

HMRC has apologised and paid compensation to a businesswoman who overheard an adviser calling her a “ fucking bitch ”. The woman had...

HMRC failed to answer 4 million telephone calls last year. The service has been branded ‘disappointing’ by Meg Hillier, chair of the ...

  Customer satisfaction We want to achieve an average of 80% customer satisfaction for our digital services across the year. During J...

HMRC are loudly proclaiming success as personal tax digital registrations have breached 7.4m (400k) above target. However, taxpayer satisf...

PAC has warned HMRC not to risk a “collapse in customer service” (it's not "customers" it's "taxpayers"!) b...

HMRC is to launch yet another restructuring drive, with the theoretical intent of putting the "customer" (" TAXPAYER ...

Ruth Owen, HMRC customer services director, has labelled British taxpayers as “customers”, despite radio presenter John Humphrys pointin...

Our "respected" members of Parliament (specifically PAC) have warned that cuts to HMRC helplines have cost taxpayers £4 for ev...

As loyal readers know, HMRC is keen to promote its "customer friendly" credentials and is often at pains to point out that taxp...

A spokesman for HMRC is quoted by International Adviser, talking about the closure of HMRC offices and HMRC's "improved" p...

A particularly rude opening letter from HMRC - and wrong because tax paid weeks ago. Well they just lost a customer. pic.twitter.com/kqXqt...

I see that HMRC has promised to throw £45M at its customer service problems, specifically call handling problems, in the hope that the i...

HMRC’s call handling rate has taken a turn for the worse, 37.9 % of calls were answered within its five minute target between July and S...

My thanks to a loyal reader who posted the following comment , wrt a message posted by Dorothy Brown (PT Operations Director) to HMRC sta...

My thanks to a loyal reader who posted a brief outline of how HMRC's face to face meetings (aka Needs Enhanced Services) for elderl...

A survey conducted by the ICAEW has found that around 33% of accountants who responded are of the view that the service provided by HM...

I see HMRC is using the "C" word again! HMRC have a twitter account called @HMRCcustomers what an oxymoron — Elaine Clar...

My thanks to a loyal reader who sent me an article that contains a most marvellous quote by judge Barbara Mosedale, who found that HMRC’s ...

HMRC recently published its half yearly briefing entitled " How are we doing? HMRC's April to June 2013 performance ". It ...