In a disheartening revelation, the Public Accounts Committee (PAC) has sounded the alarm bells over the dismal state of customer service at ...

  Remember Making Tax Digital (MTD)?  That grand plan to shove everyone online and make tax filing a breeze?  Well, it seems the "breez...

  HMRC has lost sight of needing to put customers at the heart of changes to the tax system. In a report published today, the Public Acco...

  MPs have given HMRC three months to improve “unacceptable” levels of customer service in a damning report.  The Public Accounts Committe...

Jon Thompson, chief executive of HMRC has been given a public drubbing by MPs for failing to tell 100,000 small businesses how to prepar...

HMRC failed to answer 4 million telephone calls last year. The service has been branded ‘disappointing’ by Meg Hillier, chair of the ...

The public accounts committee has concluded, as we all have, that HMRC would struggle to deal with the pressure of Brexit and its own in...

It seems that MPs have woken up to the oncoming post Brexit Customs catastrophe. PAC has warned of the "catastrophic" scenari...

Scope of the inquiry HM Revenue & Customs (HMRC) was due to complete a five-year programme for a new Customs Declaration Service (C...

Edward Troup, executive chair and permanent secretary at HMRC, discussing yesterday's formal opening of HMRC's Croydon hub, told ...

The Public Accounts Committee has poured scorn on HMRC's "plans" to save more than £500m by condensing its sprawling office...

Unsurprisingly HMRC have received another drubbing, this time from PAC. In a report issued by PAC, PAC chairwoman Meg Hillier said HMRC...

Unsurprisingly the Public Accounts Committee (PAC) has expressed serious concerns about HMRC's digital policy. Digitising the Tax S...

"It's not that we want to decide the tax, we just want to understand it" says @margarethodge at the @taxinparliament #T...

In August I wrote about the departure of Mark Dearnley (HMRC's chief digital and information officer): " PAC must have had an...

PAC has warned HMRC not to risk a “collapse in customer service” (it's not "customers" it's "taxpayers"!) b...

The book that many of you have been talking about over the past few days, Margaret Hodge's Called To Account: How Corporate Bad Behav...

Our "respected" members of Parliament (specifically PAC) have warned that cuts to HMRC helplines have cost taxpayers £4 for ev...

As loyal readers know, HMRC is doing away with its Aspire contract in favour of shorter contracts with a wider range of suppliers. In o...

Without any sense of irony, in light of yesterday's damning NAO report into the chaos at HMRC costing taxpayers £97M in phone calls ...