My thanks to a loyal reader who pointed me in the direction of a recently posted article on the civil service blog by Lin Homer, entitl...

Toyota, the company that bequeathed the world and HMRC "LEAN", has had to issue yet another recall of cars along with Nissan an...

In October I mused on the "success" or otherwise of Lean, and what it had done for the once fine brand of Toyota: " Toyo...

As loyal readers are aware, the ever "popular" subjects of Pacesetter and Lean raise their heads on this site from time to time....

On Monday I wrote that HMRC hired a consultant, Nita Clarke , last year to produce a report on internal "people engagement": ...

Yesterday I wrote about the exodus of senior tax officials from HMRC, leaving the organisation short of senior people with experience and ...

Oh dear,  it seems that (despite what we are told) Pacesetter can't quite fix everything in HMRC. The BBC reports that approxima...

On Wednesday I wrote the following: " However, it is suspected that this is an excuse to cover the fact that the Solicitor'...

My thanks to a loyal reader (LR) who advised me of some issues that he/she has heard about in HMRC's enforcement office in Worthing....

My thanks to a loyal reader who commented about an article in Private Eye wrt Corven Consulting, the SFO and a couple of ex HMRC bods who...

My thanks to a loyal reader who posted a comment under my recent article " Failure " about the fact that HMRC are now so despera...

The National Audit Office (NAO) have been busy of late wrt HMRC. Not content with issuing a qualified report on the accounts of HMRC , they ...

My thanks to a loyal reader, who posted a comment yesterday about HMRC's Pacesetter programme (the Japanese management "tool"...

Last week I wrote that the "Grande Dame" (Lesley Strathie) had apparently talked up the recently published Civil Service People S...

Nominate me for a Pacesetter Award by signing this petition, feel free to pass it on. Nominate Ken Frost for Pacesetter Award Thanks. Ken;) ...

In February 2010 HMRC published the results of their staff survey which were less than, ermmm, "encouraging". The good news is th...

The Independent Certified Practicing Accountants Group claims that HMRC is taking too long to process tax refunds. Tony Margaritelli, ICPA c...

I would very much appreciate having some more background on the possible "sad" demise of " Ambition " within HMRC, and t...