Oh dear, oh dear, oh dear.
Fresh figures sneaked out by the ever-transparent HM Revenue & Customs show that office attendance across their sprawling empire has collapsed to the lowest level in twelve months. Yes, ladies and gentlemen, while you’re being dragged back to your workplaces like Victorian chimney sweeps, HMRC’s finest are apparently treating the concept of “presenteeism” with the contempt it richly deserves.
According to the latest internal data, average attendance across their 170+ sites has dipped to a magnificent 28%. That’s lower than the chance of getting a sensible answer when you ring the VAT helpline on a wet Tuesday afternoon.
Some regional offices are reportedly running at 12% on a good day. At that rate they might as well turn the buildings into storage units for all those unused self-assessment forms, P45s, and the complete box-set of every HMRC IT disaster since 2004.
Naturally, the mandarins at 100 Parliament Street are spinning this faster than a politician caught with both hands in the expenses tin. “Flexible working”, they coo. “Empowering our people”, they trill. Translation: “Please don’t notice the empty offices we’re still paying business rates on while we threaten private-sector workers with the sack if they don’t return.”
Let’s remind ourselves who these work-from-home warriors actually are:
- The same people who fine YOU £100 for being three days late with a tax return
- The same people who still haven’t fixed the Child Benefit shambles eighteen months later
- The same people whose idea of customer service is a phone system that plays Vivaldi for 45 minutes before cutting you off
Yet they can’t manage to drag themselves to a desk more than once a fortnight.
Brilliant.
If you’re one of the unlucky sods who actually has to go into an
office, console yourself with a proper ergonomic chair (unlike the
£19.99 plastic torture devices HMRC buys in bulk):
→ Best office chair for people who actually show up to work
Or maybe invest in a decent webcam so you can attend all those
pointless Teams meetings from the comfort of your own bed – clearly the
HMRC-approved way:
→ Webcam good enough for civil servants who never leave the house
And if the stress of dealing with HMRC ever gets too much, treat
yourself to the finest single malt known to man – because you’ve bloody
earned it:
→ Whisky to drink while crying over your latest HMRC penalty notice
Meanwhile, the handful of dutiful souls who DO turn up find the office milk has evolved into a new life form and the meeting rooms smell like a wet Labrador.
Truly the heroes we don’t deserve.
So there we have it: HMRC – the department that demands you account for every last penny – can’t even account for 72% of its own staff on any given day.
If this were a private company the shareholders would be reaching for the pitchforks. But this is the public sector, where failure is always rewarded with a bigger budget and a glowing write-up in The Guardian.
Pass the biscuits. And the whisky. It’s going to be a very long decade.
Tax does have to be taxing.
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"
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Most of this article is based on the theory that staff working from home do no work.
ReplyDeleteEvidence please?
You're obviously in the fortunate position of not having to try to contact these muppets
DeleteYou are erroneously conflating two entirety separate things. Not employing enough people on customer contact to answer calls quickly does not mean that those working (including from home) are skiving.
DeleteYou're welcome.
The writing is on the wall. What's the point of paying for the offices and all the refurbishments, new buildings etc. World has changed. I'm not interested in the opinions of gravy train riding MPs.
ReplyDeleteThey could downsize further, satellite offices virtual meeting rooms. I'd much prefer more people to buildings. Working from home was forced from March 2020, there's no going back just because the press wants to write a hit piece to bump up the viewership.
Punters on the street just want HMRC to answer the phone and not wait twelve months for a refund.
Yes as you have the union telling staff to lie about their health to stay at home. So pleased this guy in my site got what he deserved … bill for 20k https://mol.im/a/15266139
ReplyDeleteHe's the tip of the iceberg. Hmrc is full of lazy cunts. Several of those in Ipswich, amongst other offices UK wide.
Delete@19:30 23 Nov '25 I worked at HMRC and can relate to your observation. I detect your palpable sense of frustration and respect you plain talking language. More people need to call a spade a spade until we see significant organisational change at HMRC. Enough is enough.
DeleteI work in CSG and have been threatened with warnings as due to my anxiety I can’t sit among people. Is my manager allowed to ask how I attend premier league matches or go to bars?
ReplyDeleteNot too sure about the legal technicalities but you'd get the sack in the real world.
Delete@19:36 23 November 2025 They don't get sacked at HMRC though. Most of them would be unemployable in the real world - FACT!!!
DeleteHMRC will bleat about this, compliance yield has massively increased, fair play. Call waiting times has improved by a few seconds on a 13 minute average. Still shit, if you ask me
ReplyDeletehttps://www.icaew.com/insights/tax-news/2025/nov-2025/signs-of-improvement-in-hmrcs-half-year-report
Massaged figures? I worked there a long time. You'd be surprised about what really goes on.
DeleteWouldn't massaging figures be a stackable, potentially criminal, offence?
DeleteSackable and criminal offence? Yes, indeed it would. But HMRC place themselves above the law. The little crooks would never allow it to come to light officially.
Delete