1. Longer Helpline Waits
- Taxpayers are facing longer waits when calling HMRC helplines. According to a report by the National Audit Office (NAO), taxpayers waited an average of nearly 23 minutes to speak to an adviser in the first 11 months of 2023-24, up from just five minutes five years prior.
HMRC has been trying to address this issue by promoting online options, but the move to digital services hasn't relieved pressure on traditional helplines as expected.
2. Unpaid Taxes
- An NAO report highlighted an HMRC shortfall of 300 debt management staff to recover the £42 billion owed by 6.2 million taxpayers in debt as of September 2021.
Tax does have to be taxing.
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"an HMRC shortfall of 300 debt management staff", lol. Let that be a warning for anyone considering applying to work there.
ReplyDeleteWhen you have utterly shit IT systems, a totally shit unfit-for-purpose telephony system as well as more and more micro-managing, is it really any wonder people are jumping ship?
DeletePeople join organisations and they leave bad managers/colleagues.
DeleteNever underestimate the affect of the HMRC bullying culture on its problems recruiting and retaining good workers. Never underestimate the impact of its recruitment challenges on the appalling service delivery. Bullying doesn't just ruin lives, it costs the taxpayer a fortune.
Indeed, many staff are quitting within the first month - some on day one - it's such an awful place to work
DeleteFifteen kids? That's some achievement. She must have been bang at it with her husband like a couple of rabbits on cocaine. Did she waddle down to the chemist like a walking milkshake?
ReplyDeleteIf you're going to take HMRC to the cleaners, I'll have to quote from a film called Octopussy.. "Spend the money.. quickly..Mr Bond"
https://www.telegraph.co.uk/money/tax/greedy-hmrc-worker-who-stole-300k-in-child-benefit-only-has/
Have 'Sir' Jonathon Thompson and 'Dame' Linda Homer (both big time failures) been stripped of their titles yet? These 'people' embody where this once great country has gone so terribly wrong- lowlifes
ReplyDelete