HMRC stated yesterday that it has launched new and "innovative" technology to help more than 3 million taxpayers renew their tax credits by 31 July.
HMRC has developed a customer-focused service through Amazon Alexa specifically for those seeking help with their tax credits renewals.
Taxpayers with Amazon Alexa-enabled devices can ask Alexa to ‘open HMRC’ and ask for help and information with a change of circumstances, payment information, or a renewal. No personal information is stored on Alexa and taxpayers cannot renew their tax credits using Alexa.
Angela MacDonald, HMRC’s Director General for Customer Services, said:
We know our customers have hectic lives – full of interruptions and distractions – which is why HMRC’s online services are available at all times of the day and night.
As the 31 July deadline for tax credits renewals approaches, customers can feel reassured that they can renew their benefits online or via the HMRC App at a time that suits them.
And if they need to access help and support, Alexa can help customers find out about what to do when they receive a renewal pack, how to change their circumstances, or how to find out about payment information.
Online help and information on renewing tax credits is available on GOV.UK and via HMRC’s customer service Twitter feed @HMRCcustomers.
We’ve improved our services so customers can renew their tax credits at a time that’s convenient for them.
Support is also available on the tax credits helpline (0345 300 3900).
Further information
The deadline for people to renew their tax credits is 31 July 2018. Failure to renew before the deadline will mean payments are stopped and taxpayers may have to repay the money they have received since April.If a taxpayer requests further information through an SMS, the mobile phone number is stored for 6 hours and then automatically deleted.
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