My thanks to a loyal reader for posting this comment, which may well be the main reason for the ongoing shambles in HMRC:
"And those 5500 from customer services left when they merged casework with call centres and trashed their terms and conditions in the last pay deal. These were people that knew how to work cases but we're shunted into the phones and paid just above min wage.
There are now some tasks where no one knows how to work them as the people that did them previously have gone. You won't be told this when you ring (when the phone system works) but it is utter chaos and the bottom grades have just had enough none of this is their fault but they take the brunt every single day."
Tax does have to be taxing.
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