HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Saturday, 3 December 2022

HMRC's Phone Line Clusterfuck


 

HMRC has closed all of its phone lines and can't say when they will reopen, leaving taxpayers with urgent queries in the lurch.

On Friday morning HMRC warned no one would be able to reach the department on the phone after “technical issues” forced it to shut all lines and some online services. Its National Clearance Hub line, for help moving goods in and out of the UK, remains open.

The Telegraph understands HMRC suffered similar issues on Thursday. The outage comes as millions of taxpayers prepare to submit annual tax returns, due at the end of January. Christmas is usually HMRC’s busiest time of year.

More than 12 million people filed self-assessment returns in the most recent tax year.

In addition, in last month’s Autumn Statement the Chancellor reduced the threshold for the top rate of income tax, extended the freeze on the personal allowance and cut tax-free allowances on dividends and capital gains tax.

Taxpayers will be keen to speak with HMRC to clarify their tax codes and bills.

Harriett Baldwin, Conservative MP for West Worcestershire and chairman of the Treasury Committee, said it was “seriously concerning” that taxpayers were unable to reach HMRC by telephone.

Ms Baldwin added:

“These unexpected outages should be a thing of the past. That’s why I’ve today written to the head of HMRC to demand urgent answers on the issues facing customers over the past 24 hours.”
HMRC did not give any indication as to when its phone lines might be up and running again.

A spokesman for HMRC said: 

"We are working urgently to resolve an issue which has meant we’ve had to temporarily close most of our phone lines. We apologise to those affected and will reopen them as soon as possible. We encourage people to use our online services, which are open."


Tax does have to be taxing.

Tax Investigation Insurance

Market leading tax fee protection insurance for businesses, sole traders and individuals. Protect yourself from accountancy fees in the event of an HMRC enquiry.

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountant's (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your accountant (your tax return agent) to:

  • Deal with any correspondence from HMRC
  • Attend any meeting with HMRC
  • Appeal to the First-tier Tribunal or Upper Tribunal
  • Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Thursday, 24 November 2022

MTD's Five Potential Failure Points - Elaine Clark


 

Elaine Clark has written a pithy summary of the five things that could (let's be honest, will) go wrong with MTD in 2024.

-Communication

-Transition

-Volume

-Errors and Corrections

-The Nitty Gritty

The full article can be read here.

Tax does have to be taxing.

Tax Investigation Insurance

Market leading tax fee protection insurance for businesses, sole traders and individuals. Protect yourself from accountancy fees in the event of an HMRC enquiry.

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountant's (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your accountant (your tax return agent) to:

  • Deal with any correspondence from HMRC
  • Attend any meeting with HMRC
  • Appeal to the First-tier Tribunal or Upper Tribunal
  • Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Tuesday, 22 November 2022

"Clearance Duties", "Brokerage fees" and Other Bollocks


 

Certain well known shipping companies have been happily trying to scam recipients of packages sent from abroad by adding "clearance duties", "brokerage fess" and other such nonsense all under the guise of "Customs and Duties" invoices.

Guess what children?

It transpires that they are taking he piss, and trying to pull a fast one. HMRC are aware of this, and frown upon it.

Those of you who receive such an invoice, are more than welcome to use this proforma letter that I have successfully used on more than one occasion: 

"Thank you for your invoice ***** for £** (dated ***).

 

Please be advised that as no explanation was given, despite repeated requests, as to what the charges were for (prior to the attempted delivery today) the delivery was refused.

 

However, subsequent to the attempted delivery an explanation was received.

I will pay the customs duties of £**.

However, please be advised that I refuse to pay the Brokerage Fees/Admin Fees of £**; since at no point was I made aware of, nor did I agree to, any terms and conditions which clearly stated that I would be liable for any such charges.

 

At no point in the transaction, and subsequent attempted delivery, was any contract for a clearance of administration charge made between *** and myself.

 

I paid the supplier for delivery, and would expect that any international clearance fees be factored into the initial cost of such a shipment.

 

The £** is not a duty or tax, as such you should not use a duty/tax invoice to try to claim it.

I will be making HMRC aware of this, as they have in the past publicly criticised companies for doing this.

 

If you wish to pursue further charges for delivery or administration or the terms upon which goods are shipped, I suggest that you take it up with the company who shipped the goods initially.

Please resubmit an amended invoice for me to pay, and advise me as to when delivery will be made.

Thank you.

 

Kind regards"

 



Tax does have to be taxing.

Tax Investigation Insurance

Market leading tax fee protection insurance for businesses, sole traders and individuals. Protect yourself from accountancy fees in the event of an HMRC enquiry.

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountant's (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your accountant (your tax return agent) to:

  • Deal with any correspondence from HMRC
  • Attend any meeting with HMRC
  • Appeal to the First-tier Tribunal or Upper Tribunal
  • Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Thursday, 10 November 2022

HMRC's Stunning Improvement in Call Waiting Time

 

HMRC reduced the average waiting time on its phone lines from 14 minutes 49 seconds in March to 14 minutes 2 seconds in quarter 2 of 2022 to 2023.

That's an improvement of 47 seconds.

Champagne for everyone!

Tax does have to be taxing.

Tax Investigation Insurance

Market leading tax fee protection insurance for businesses, sole traders and individuals. Protect yourself from accountancy fees in the event of an HMRC enquiry.

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountant's (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your accountant (your tax return agent) to:

  • Deal with any correspondence from HMRC
  • Attend any meeting with HMRC
  • Appeal to the First-tier Tribunal or Upper Tribunal
  • Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Wednesday, 9 November 2022

HMRC Miscalculating CGT on Non Residents' Property Sales


 

Where a taxable gain arises on a UK residential property disposal the taxpayer must report this gain through the UK property account service and pay the tax due within 60 days of the completion date. It is reasonable to assume that the HMRC online system would correctly calculate the gain based on the figures reported.

For UK residents the UK property account does appear to calculate the gain correctly based on the figures supplied.

However, where the taxpayer is not a UK resident, HMRC has confirmed on the Agents Forum that the service does not calculate the gain correctly, and the system may even tell the taxpayer there is nothing to pay.

Spiffing, another HMRC IT design fail!

Tax does have to be taxing.

Tax Investigation Insurance

Market leading tax fee protection insurance for businesses, sole traders and individuals. Protect yourself from accountancy fees in the event of an HMRC enquiry.

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountant's (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your accountant (your tax return agent) to:
  • Deal with any correspondence from HMRC
  • Attend any meeting with HMRC
  • Appeal to the First-tier Tribunal or Upper Tribunal
  • Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Thursday, 3 November 2022

HMRC Screws Up Customs Declaration Service


 

An error in the UK’s post-Brexit IT border system disrupted companies bringing goods in from the European Union, raising costs, adding bureaucracy and snarling deliveries.

HMRC made a change to the government’s Customs Declaration Service -- which businesses use to generate forms for imports from the EU -- prevented some traders acquiring necessary paperwork on Tuesday.

T he change was introduced overnight on Tuesday. The problem: the new tariff code didn’t work. Trucks were held up at customs depots because their forms were being rejected. As one customs agent put it: The government had screwed up.

HMRC on Wednesday reversed the position, and now claims that the problem has been resolved.

 
Tax does have to be taxing.

Tax Investigation Insurance

Market leading tax fee protection insurance for businesses, sole traders and individuals. Protect yourself from accountancy fees in the event of an HMRC enquiry.

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountant's (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your accountant (your tax return agent) to:

  • Deal with any correspondence from HMRC
  • Attend any meeting with HMRC
  • Appeal to the First-tier Tribunal or Upper Tribunal
  • Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"