HMRC has announced that it will close its self assessment helpline and be trialling a seasonal model for the self assessment helpline, where queries will be redirected to digital services – such as online guidance, digital assistant and webchat – from 12 June until 4 September.
The sudden closure decision was taken with no prior consultation and gives taxpayers only four days’ warning.
The tax department explained that the “seasonal model” will free up
350 full-time equivalent HMRC advisers to answer calls and taxpayer
correspondence in other areas, and this will enable the advisers to
answer 6,600 calls each day.
Tax does have to be taxing.
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