HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 21 November 2017

HMRC's Technical Problems Impact Taxpayers


I reproduce below, in full, an article from the Telegraph outlining one taxpayer's problems with online assessment leading to an erroneous £300 fine.
Last year I completed my online tax return for 2015-16 and I have a copy of it. 

There was £43 due back to me and, as it was a small amount, I didn’t look to see if it had been paid into our bank account as requested. 

Sometime later I received a message reminder that online tax returns needed to be submitted by Jan 31 2017 or a fine might be imposed.  

Happy in the knowledge that I had completed my return months before and with a copy of what I submitted, I presumed it was just a general reminder. You can therefore imagine my alarm when I had a demand for £100 for a fine for not having submitted my return. 

I immediately filed an online appeal against this quoting when I had submitted it. However, the self-assessment page on the HM Revenue & Customs (HMRC) website told me my return was overdue and invited me to complete it.   

On the relevant page, I was greeted with the message stating at the top that the return for 2015-16 had been submitted. However, further down it came up with an error message, which said: “There was a problem and your return was not submitted. We have saved it automatically and you can submit it again by clicking ‘Next’.”

On the next page it said: “The submission service is temporarily unavailable.  

“There is a problem with the system and we have still not received your return. We have saved it and you need to log out and try submitting it again later. We are sorry for this."

PR, New Zealand

You went straight back to the HMRC appeals page and pointed out the problem and then sent written details of the error messages. 

You tried calling from New Zealand, but couldn’t get through. You appealed again and this time had a message back saying that HMRC couldn’t look at it until you had submitted your return, which you couldn’t as the site wouldn’t let you.

You trawled the internet and found another number and spoke to someone, who said you had contacted the wrong department. You got in touch with the online help desk and received a case number and a request for up-to-date screengrabs, which you then sent. 

HMRC contacted you again for another screenshot and you were told that your case was being investigated. Then you received in the post a notice that the fine had gone up to £300. 

I spoke to HMRC and it put a stop to further penalties. It gave you more time to submit paper returns while it resolved the problem you have had with submitting forms online. 

In a statement, HMRC said: “We have contacted the taxpayer to explain how this happened. He should not face problems submitting future returns online.” 

I believe there was a technical issue that is now resolved but which has not been fully explained to me. You have now filed a paper return.  

HMRC said no other taxpayers have reported the same issue. That said, I have heard from other readers that they have had problems signing in to their HMRC self-assessment account. 

JD, of Cheshire, who found himself in this situation (albeit it is not exactly identical to yours) said he found HMRC’s digital complaints team to be very helpful. "
HMRC claim they have had no other reports of problems, has anyone else experienced similar issues?

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Monday, 20 November 2017

HMRC 101st Out of 107 In Staff Engagement


My thanks to the loyal reader who posted this comment about HMRC's ranking in the people survey:
"101st out of 107 in staff engagement, yes thats bloody success isnt it. 1 in 9 reported being bullied, 61% not investigated. 33% didnt do the survey because we knew what wad going to happen with it. Pay and conditions score little improvement. Its a whitewash, no other word for it. How do these people sleep at night. The department is in crisis, come brexit it will be in meltdown. Rearranging the Deckchairs on the Titanic. As Churchill said "success consists of going from failure to failure without loss of enthusiasm" says it all really."
Please can someone provide me with a link to the ranking, I can't see it in the Civil Service link I posted the other day?

Thanks


Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Friday, 17 November 2017

HMRC Staff Survey Results 2017


Staff survey results https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/659569/Civil_Service_People_Survey_2017_Summary_of_main_department_scores_2009_to_2017.pdf
Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Thursday, 16 November 2017

Customs Ways and Means



Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Wednesday, 15 November 2017

The Oncoming Customs Catastrophe


It seems that MPs have woken up to the oncoming post Brexit Customs catastrophe.

PAC has warned of the "catastrophic" scenario of  HMRC failing to have a back-up system in place if its Customs Declaration Service (CDS) programme is not ready in time for Brexit.

A failed customs system could lead to huge disruption for businesses, with delays potentially causing massive queues at Dover and resulting in food being left to rot in trucks at the border.

Committee chair Meg Hillier said the body does not yet have funding to increase the capacity of CDS to deal with the consequences of Brexit – nor to develop contingency options.

She is quoted by The Register:
"This is deeply worrying. HMRC requires a relatively small sum to upgrade the current CHIEF system – a move which would provide some peace of mind to traders, many of whom are still operating with limited information and in great uncertainty."
HMRC started planning to replace its customs system, known as Customs Handling of Import and Export Freight, prior to Brexit following changes to EU legislation which would have been costly and difficult to make using CHIEF's ageing technology.

The department has said using its existing CHIEF system is the main contingency option if CDS isn't ready, something it is developing as a contingency option in parallel with its implementation of CDS.

Hillier is unimpressed:
"HMRC tells us it is merely 'in conversation' over CHIEF upgrade costs when, on behalf of business and the British public, it should be banging on the doors of the Treasury.

HMRC must press the case to secure this funding now and ensure that, if other plans fail, customs will be fit for purpose."
PAC "noted" that HMRC "is currently managing an unsustainable amount of change" which could put the delivery of CDS at risk.
"HMRC told us that CDS is one of its seven most important programmes but we are concerned about the Department's ability to balance its overall risks and ensure it puts emphasis on the right areas," said the body.
This will end in tears!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Tuesday, 14 November 2017

Avoidance Mass Debate



Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Monday, 13 November 2017

Are You a Tax Avoider or Evader?


Kudos to Viz for succinctly summarising the level of "understanding" and "informed discussion" in the media and parliament!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Friday, 10 November 2017

HMRC Uber Alles?



Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Wise Words From Elaine Clark Re Tax Schemes

 
Wise words indeed from Elaine Clark re tax schemes, basically if the word "scheme" is used within a tax reduction proposal avoid it!



Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Wednesday, 8 November 2017

Happy Birthday Sir Ken Dodd!



Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

The Real World!



Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Tuesday, 7 November 2017

No Prisoners!



Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Monday, 6 November 2017

The Paradise Papers - Discuss


Just to start the ball rolling, as The Queen is not legally required to pay tax she cannot be accused of evasion or avoidance...

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Wednesday, 1 November 2017

HMRC To Get 5,000 More Staff


A few days ago I noted that Jon Thompson was asking fro 5,000 more staff to cope with Brexit.

Well blinkey, blonkey, blimey his wish has been granted!

The 5,000 extra workers taken on next year will be employed by HMRC as it looks to implement a new border regime on leaving the EU.

The Independent reports that the Cabinet was told by David Davis many of the preparations “will be needed even in our preferred scenario of a bold and ambitious deal – for example, implementing either of our proposed customs arrangements will require investment in new systems and customs officers by HMRC.”

What could possibly go wrong?

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"