HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 25 January 2022

Carol Bristow Against Review into Role of Promoters in Avoidance


 

Carol Bristow. is Director of Individuals Policy at HMRC

Tax does have to be taxing.

Tax Investigation Insurance

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountants (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your Accountant (your tax return agent) to:
  • Deal with any correspondence from HMRC
  • Attend any meeting with HMRC
  • Appeal to the First-tier Tribunal or Upper Tribunal
  • Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Tuesday, 18 January 2022

HMRC Has a Sense of Humour - HMRC Responses to Inaccurate Claims

 

HMRC responses to inaccurate claims

Responses to myths, misconceptions and inaccurate stories or claims about HMRC.

HMRC does not do ‘sweetheart deals’ with anyone

Fact: HMRC does not do ‘sweetheart deals’. HMRC makes sure every taxpayer, no matter what their size, pays everything they owe.

Explained

HMRC collects the right amount of tax due under UK law. We make sure every taxpayer, no matter what their size, pays everything they owe.

There are no special deals or reduced rates – everyone has to pay what they owe whether you’re a multinational or someone in Self Assessment.

Last year (2020 to 2021, HMRC’s efforts saw the biggest businesses pay an extra £13.2 billion. This is money that would have gone unpaid without our intervention. Since 2010, we have brought in £94 billion of additional tax from large businesses that would otherwise have not reached our schools, hospitals and other vital public services.

When HMRC and a taxpayer dispute how much tax is due, there are only 2 ways to resolve this:

1) the business agrees to pay the tax, interest and penalties owed
2) the matter is taken to a tribunal or court

When a business agrees to pay the tax due, there is a legal process to be followed and it is the same for the smallest businesses and for global enterprises. The vast majority of disputes, large and small, are settled this way.

HMRC will never accept a lower payment than we could win in court. We will only accept the full amount of tax, interest and penalties owed.

If multinational corporations do not agree to settle a dispute with HMRC, we will take this to a tribunal, and we win most cases.

The National Audit Office (NAO), the UK’s Independent public spending watchdog, has full access to HMRC’s papers and has previously scrutinised the way that we resolve tax disputes in large and complex enquiries. In 2012, the NAO appointed a retired High Court Judge to examine our largest settlements and concluded that HMRC had obtained good settlements in all cases.

HMRC ensures all taxpayers pay what they owe

Fact: HMRC ensures all taxpayers - from the smallest business to the biggest multinational - pays the tax due under UK law.

Explained

At any given time HMRC has around half of the UK’s 2,000 largest businesses under investigation. This compares with around one in ten small businesses.

This is because the largest companies often pose the biggest tax risks. We closely monitor the compliance of large companies with individual tax inspectors dedicated to scrutinising a single company. This resource-intensive approach is the most cost-effective way of ensuring they pay the right amount of tax.

Last year (2020 to 2021), HMRC’s efforts saw the biggest businesses pay an extra £13.2 billion. This is money that would have gone unpaid without our intervention.

The UK tax gap for large businesses is among the lowest in the world, with the latest figures showing this customer segment pays over 97.5% of theoretical liabilities.

Most large business tax disputes are down to different legal interpretations around complex transactions. New rules mean businesses must tell us when their tax arrangements may be subject to legal challenge further strengthening our ability to ensure big businesses pay the tax they legally should.

HMRC has successfully tackled coronavirus help scheme fraud and error

Fact: Robust measures were put in place to control error and fraud in the key coronavirus support schemes. The controls put in place delivered results.

Explained

Throughout this crisis, the government has acted to protect people’s jobs and livelihoods while supporting businesses and public services across the UK. The Coronavirus Job Retention Scheme helped to pay the wages of people in 11.7 million jobs and 2.9 million self-employed workers have received a Self-Employment Income Support Scheme grant.

From the beginning it was clear the schemes would be targets for fraud and that customers would make mistakes. HMRC was clear on this from the outset, with Permanent Secretary Jim Harra warning MPs of this in 2020. HMRC’s current estimate for the amount lost to fraud and error in the schemes during 2020 to 2021 is 8.7% in Coronavirus Job Retention Scheme, 2.5% in Self-Employment Income Support Scheme phases 1 to 3, and 8.5% in the Eat Out to Help Out scheme. This equates to £5.8 billion, against a spend of £81.2 billion, and is in line with the original planning assumptions that informed the design of the schemes.

We designed the schemes to prevent as much fraud as possible before any payments were made, while still quickly supporting those who needed it. We designed the schemes to protect public money by:

  • as far as possible, only making grants for employees and businesses using data held on HMRC systems
  • preventing ineligible claims from being made and blocking suspicious claims from payment
  • using HMRC’s extensive knowledge to make an informed assumption of the error and fraud risk
  • investing in post-payment compliance to identify and recover overpayments

By building automated controls into the digital claim process, we prevented more than 100,000 ineligible or mistaken claims, and by carrying our pre-payment checks based on our risk and intelligence profiles, we blocked more than 29,000 claims and registrations in 2020 to 2021. This has effectively countered the threat from organised crime – just 0.3% of the Coronavirus Job Retention Scheme grants paid were estimated to be lost to organised criminals.

HMRC invested in improvements to our online services to make it easier for customers to get it right. Customers returned over £650 million in grants they no longer required and made repayments of more than £350 million to correct mistakes without HMRC intervention, largely through our online disclosure facility.

Work to recover fraud and error began almost as soon as the schemes launched. We recovered £500 million of overpayments in 2020 to 2021. The government then invested £100 million in a Taxpayer Protection Taskforce of 1,265 HMRC staff to combat fraud in the schemes. We expect the taskforce to recover £800 million to £1 billion between 2021 and 2023.

HMRC customer service has not been impacted by staff working from home

FACT: HMRC’s staff members have been working effectively from home since the pandemic began in March 2020 and we are continuing to work hard to support our customers. In fact, in the first half of 2021 to 2022, our customer service has not only improved, but we have also reduced the average time taken to answer calls by more than 4 minutes.

Explained

Over the course of the pandemic, we made choices about the work we prioritised in order to protect our essential services and the livelihoods of our customer groups who need it the most. We prioritised the coronavirus support schemes, the UK’s smooth transition from the European Union and the essential services that keep the tax system running.

Working from home has not been a factor - HMRC colleagues have been working effectively wherever they are throughout the pandemic.

We are in a year of recovery and are making solid progress. We stabilised our overall phone service and are now working through the stocks of post that built up over the past year. We have been able to move more people back to our core tax activities now the coronavirus schemes have ended. Through the measures we are putting in place, and the hard work of our teams, we are on track to be delivering normal (pre-pandemic) performance on our core service lines by April this year (2022).

How HMRC contacts its customers

FACT: Sometimes, HMRC contacts its customers via phone, text and email but we encourage customers to Stop, Challenge, and Protect to ensure that they do not fall victim to scams that impersonate government messages.

Explained

In order to reduce the number of people falling victim to scams such as these, we have issued advice that encourages our customers to Stop, Challenge, and Protect.

Stop:

  • take a moment to think before parting with your money or information
  • if a phone call, text, or email is unexpected, don’t give out private information or reply, and don’t download attachments or click on links before checking on GOV.UK that the contact is genuine
  • do not trust caller ID on phones - numbers can be spoofed

Challenge:

Protect:

Criminals use phone calls texts and emails to try and dupe citizens, often mimicking government messages to make them appear authentic. Typical scams include:

  • phone calls threatening arrest if people don’t immediately pay fictitious tax owed
  • phone calls claiming that the victim’s national insurance number has been used fraudulently
  • emails or texts offering suspicious tax rebates or bogus coronavirus grants or support

HMRC will never contact you to ask you to urgently transfer money or give personal information, nor will we ever ring you out of the blue threatened your arrest. Only criminals do that and instances of phone calls, texts, or emails like that should set alarm bells ringing.

This is why our key message is to ask customers to take their time, remain vigilant, and to use our Stop, Challenge, and Protect advice.



Tax does have to be taxing.

Tax Investigation Insurance

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountants (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your Accountant (your tax return agent) to:
  • Deal with any correspondence from HMRC
  • Attend any meeting with HMRC
  • Appeal to the First-tier Tribunal or Upper Tribunal
  • Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Friday, 7 January 2022

HMRC Grants SA Taxpayers an Extra Month Without Fines


 

As a result of Covid continuing to screw things up, HMRC has announced that self assessment taxpayers will get an extra month to file their tax returns without incurring a fine. However, interest will still accrue. 

While the waiving of penalties means taxpayers won’t receive a late filing penalty if they file online by 28 February (and payments by 1 April), HMRC is continuing to encourage agents and taxpayers to file before the 31 January deadline as interest will still be payable from 1 February, as usual.

Angela MacDonald, HMRC’s deputy chief executive and second permanent secretary, said

“We know the pressures individuals and businesses are again facing this year, due to the impacts of Covid-19. 

Our decision to waive penalties for one month for Self Assessment taxpayers will give them extra time to meet their obligations without worrying about receiving a penalty.”

HMRC has estimated that there are still 5.7m tax returns outstanding.
 
The delay is welcome. However, I would suggest that you don't use this as an excuse to delay sending your paperwork etc to your tax agent. The more time they have to help you, the better their service and advice will be!

Tax does have to be taxing.

Tax Investigation Insurance

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountants (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your Accountant (your tax return agent) to:
  • Deal with any correspondence from HMRC
  • Attend any meeting with HMRC
  • Appeal to the First-tier Tribunal or Upper Tribunal
  • Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Wednesday, 5 January 2022

HMRC Pauses Webchat for Three Months


 

HMRC are pausing webchat for three months, apparently it is inefficient for people with complex tax queries.

HMRC say supporting PAYE customers with coding queries takes 84% longer via webchat than it does over the phone. Payments in Child Benefit and Registrations in VAT both take around 50% longer.

Surely this now forces people to try to use the already under-performing phone lines, or end up using an accountant (at extra cost)?

Someone should tell the government, that webhat is off the air, as their website still claims you can use it!


Tax does have to be taxing.

Tax Investigation Insurance

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountants (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your Accountant (your tax return agent) to:


  • Deal with any correspondence from HMRC
  • Attend any meeting with HMRC
  • Appeal to the First-tier Tribunal or Upper Tribunal
  • Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Thursday, 23 December 2021

My Thanks To Caroline Lucas


I would just like to thank Caroline Lucas (my MP) for emailing HMRC on my behalf to chase up a matter with them that had been outstanding for over one year.

HMRC have now resolved the outstanding matter.

Those of you who have issues with HMRC, that HMRC have been tardy addressing, would be advised to write to your MP asking them for help. HMRC have a Ministerial Correspondence Team (with a real email address) that proactively handles and answers emails from MPs.

Tax does have to be taxing.

Tax Investigation Insurance

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountants (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your Accountant (your tax return agent) to:

  • Deal with any correspondence from HMRC
  • Attend any meeting with HMRC
  • Appeal to the First-tier Tribunal or Upper Tribunal
  • Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Tuesday, 21 December 2021

"Trusted and Modern" - HMRC's Vision


Trusted and modern: HMRC’s vision for the future

Delivered by Lucy Frazer, Financial Secretary to the Treasury.


Good morning to everybody, both those who are here in person, and those who are online. Jim, thank you very much for inviting me today. I am really delighted to be joining you in Stratford this morning. And I’m very pleased to be attending my first HMRC Stakeholder event. I know this is an important event in the organisation’s calendar and it’s a great opportunity for the team to learn more about your priorities.

I wanted to talk today about some of the issues Jim has raised. The digital modernisation work that’s underway at HMRC. But before I get into that detail, I also wanted to share some reflections on my first few weeks in the job and how I hope we can work together. I’m also going to touch on the important issue of customer service.

Opening Remarks

When I started in September, I knew I had to hit the ground running. Because there was a Budget, a Spending Review, preparations for the Autumn Tax Administration and Maintenance Day, as well as starting to take the Finance Bill through the House of Commons. And all of that within the first two months.

Then there were many other aspects of my brief: The details of our tax system, HMRC’s digital modernisation programmes – which I’ll be discussing later - and trade and customs policy.

What I honestly didn’t expect, though, was that I would spend my first weeks in the job learning quite a lot about false teeth! That’s not because I’m expecting some bad outcome from my next trip to the dentist. But it’s because, as some of you will know, there’s a measure about the tax treatment of dental prostheses in this year’s Finance Bill.

The point I’m making is that I’ve learned very quickly how HMRC’s work makes a difference to every single bit of our daily lives. As a result, I’m very aware that you, the people who support and guide taxpayers, have an incredibly important role – both for your clients and also for the wider economy.

I also wanted to say that I’ve been extremely impressed with all the HMRC teams I’ve worked with so far and their efficiency, their responsiveness and commitment to their roles.

I know that there is some very productive work taking place between stakeholders and HMRC, through organisations like the Representative Body Steering Group, the Administrative Burdens Advisory Board and the Employment and Payroll Group. I’ve no doubt that these close relationships are going to become even more critical, as we continue our national recovery from Covid and make our way outside the EU. Because now, more than ever we need to develop the services that will support people, businesses and the wider economy. So I wanted to particularly thank you for all you’ve done – particularly over the past 19 months and all that you continue to do.

Customer Service

As I mentioned, I wanted to touch on customer service, because I know that this is an issue that you, and others, have raised with us.

My first point here is that it’s been very apparent to me that HMRC workers care deeply about the people and businesses they serve. I’ve also seen how this is a highly innovative organisation brimming with creativity and technological expertise. And we can use this ingenuity to improve HMRC’s customer experience.

But it’s also clear that HMRC needs to get the basics right. People need to have confidence that their calls will be answered promptly and their letters will get a timely response. And recently HMRC hasn’t achieved its usual high standards.

The past months’ events have played a part: HMRC had to get the Government’s Covid-support schemes going in double quick time and keep them running until the end of September – with all the specific customer support work that was involved. And, of course, while the pandemic was unfolding, HMRC was also supporting businesses through the EU Transition Period.

These were challenging and fast-moving situations. And they meant that HMRC had to make choices about the work it prioritised to protect people’s livelihoods and to continue vital services, like dealing with self-assessment returns and tax credits.

As HMRC’s Deputy Chief Executive Angela MacDonald said at last week’s Public Accounts Committee – this is not an excuse. I know that HMRC is very conscious that you quite rightly expect and deserve better service. And as Angela said last week, HMRC is making progress, with service levels expected to reach pre-pandemic standards in Spring. And I know HMRC is focused on making sure you see change, as soon as possible. For me this is also critically important.

Modernisation

Of course, over the longer-term HMRC’s digital modernisation programmes will help improve service levels and in so doing build greater trust.

There’s further benefits too - enhanced resilience, readiness to support future crises and greater compliance.

I am delighted to be taking up office at a time when much of this work is already in train as I believe that no company and no part of government can ignore the technological innovations that are taking place across the globe.

As you may know around 85% of HMRC’s customer service contact is now digitalised and 15% carried out by post and over the phone. And while it’s right that HMRC keeps these forms of communication as an option for those who need them – Covid-19 has underlined the need to keep up the modernising momentum.

A clear example is the Self Employment Income Support Scheme. I think we would all agree that it was a lifeline to millions of people during an immensely difficult period. But with more timely data about people’s income, we could have targeted help more precisely and provided it more rapidly.

I want to update you on three key areas: Making Tax Digital, Real Time Information and the Single Customer Account, that all fall within HMRC’s digital modernisation work. Then, I’ll talk about a few other initiatives as well.

Making Tax Digital

So turning to Making Tax Digital. As I’m sure you’re aware, this is the first phase of HMRC’s move towards a modern, digital tax service fit for the 21st century. I’ve no doubt it will be a real gamechanger, helping businesses to reduce errors, giving them greater interaction and guidance and providing the digital experience many have come to expect in their everyday lives.

There are some longer-term advantages for businesses too – because the integration of tax management with other business processes can contribute to productivity gains.

As you know, Making Tax Digital for Income Tax Self-Assessment was due to launch in April 2023. However, whilst the pandemic has revolutionised the way businesses use technology – it’s also been immensely challenging for many firms. So, when you told us, this was the wrong time to impose a big change to the way businesses deal with their tax affairs – we listened.

As a result, it’s postponed this phase’s introduction until April 2024, with general partnerships joining the following April. This extra time will help businesses prepare, allow HMRC to test the pilot further and allow it to deliver the most robust service possible.

Real Time Information

HMRC is also pressing on with rolling out Real Time Information – another central plank of its modernisation work. Just like Making Tax Digital, Real Time Information will bring the tax system into the iPhone age – giving people more up to date information about their tax affairs and cutting the chance of mistakes.

Beyond this, Real Time Information has a part to play in addressing a long-standing problem. Right now, many people pay their tax long after the income was originally received – making it harder for them to manage cash flow.

This year HMRC has started the conversation on this issue with a call for evidence on timely payments and it’s just published those responses. Again, any future changes here will be made in close collaboration with you and with plenty of warning.

Single Customer Account

As I mentioned earlier, HMRC is innovative, however there are still some areas of its online experience that customers can find frustrating. And I know HMRC is working hard to eliminate these issues, through its plans for the Single Customer Record and Account. The ambition for this work is to provide a single point through which taxpayers can interact with HMRC. In effect, this will mean that HMRC advisers can see what the customer is seeing – allowing them to give tailored support.

The Single Customer Account will also help to tackle the issues some people say they experience when trying to pay their tax online, like being able to find log-in details for different Government Gateway accounts. Or working their way through pages of information that doesn’t relate to their circumstances and which can make it harder to understand what they owe. And I’m pleased that HMRC secured funding at the Spending Review to get this valuable initiative off the ground.

Single Trade Window

Finally, I’ll talk briefly about some of the other digital initiatives underway. These include plans to save businesses time and energy, when conducting their affairs at the Border through a cross-government initiative known as the Single Trade Window.

Similar schemes have already proved successful in places like Singapore, Sweden, the USA and New Zealand. And we think that the Window will be a great advance for businesses here. Essentially, it will create a single-entry point, allowing firms to lodge all their documents and information needed to meet their import, export and transit requirements in one place.

Ultimately the digital initiatives I’ve mentioned will boost efficiency through fewer errors, less duplication and by improving communications between different parts of the organisation. At the same time, they will make it easier for those who need most to speak to HMRC to get in touch. Of course, some of these initiatives will require data. And, as Jim has acknowledged, part of the future challenge for HMRC will be to make the case of how it can harness this information to help people and make their lives easier and to do that safely.

Tax Administration Framework

As a final point on modernisation – the work of building an HMRC that’s fit to meet the challenges of the 21st century, needs to start at the tax system’s foundations.

As we all know, the tax administration framework is the bedrock of that system. The framework plays a critical role in how people experience it and in turn the trust they place in it. Clearly, if HMRC is to deliver the projects I’ve just mentioned, that framework needs to change substantially.

In March, HMRC published a call for evidence on how this legislation could be updated. I know many of you have since responded with your thoughts and last week, at the Autumn Tax Administration and Maintenance Day, the Government published a summary of those responses – along with a range of other measures that will help build a better tax system.

Partnership

As I’ve outlined today, there are some great strides being made towards creating a modern and more trusted HMRC. But digitalisation on its own can never be the full answer. HMRC will also have to stay true to its values of professionalism, integrity, respect.

Nor can HMRC achieve its goals alone. It needs you, its stakeholders, to continue to share your expertise, continue to hold it to account and continue to help it create more effective services. I’ve every confidence that HMRC will play its part in that conversation, by listening to you too. And as a minister I will do that as well.

Concluding Remarks

Let me conclude by saying that I know that over the last few months, I know that your interactions with HMRC have been not up to the usual standard. As I explained earlier there are reasons for this. But I know that Jim’s team is determined to fix these as rapidly as possible. And for my part, I can assure you that I take a personal interest in this matter.

However, given our subject today, I wanted to end with a few words about HMRC’s vision for the future. In my mind, that’s a future where it’s easier to pay and collect tax because the system works for all.

A future where people and businesses trust HMRC – to provide them with the service that they need and that they deserve.

And a future where HMRC’s modernisation work means the organisation is ready to deal with the demands of the modern world.

I’m pleased that at the Spending Review, HMRC secured funding to turn this vision into reality. That includes money to extend Making Tax Digital, over £136 million to deliver the Single Customer Record and Account, and £468 million to continue modernising the tax system.

And I’ve every confidence that this modernisation work, combined with HMRC’s immediate focus on improving customer services, will create an organisation that can better serve this country today and tomorrow.

So I look forward to working with you and the HMRC team to achieve all this. My door is always open to you, so don’t hesitate to get in touch. And I’m very sure that together we can make a real difference.

Thank you very much.

Published 17 December 2021

 



Tax does have to be taxing.

Tax Investigation Insurance

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountants (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your Accountant (your tax return agent) to:
  • Deal with any correspondence from HMRC
  • Attend any meeting with HMRC
  • Appeal to the First-tier Tribunal or Upper Tribunal
  • Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"