Harra Blames Taxpayers For HMRC's Lousy Service

 

HMRC’s chief executive, Jim Harra, defended the tax authority’s customer service and phone line issues in a letter to the Treasury Committee, following reports earlier this month of taxpayers waiting on hold before being cut off and the outage of HMRC phone lines in December. 

Harra acknowledged that wait times this year have increased to 27 minutes, compared to 12 minutes last January, but said that around 65% of the calls to the self assessment helpline during the two weeks ending 8 January 2023 could have been resolved if the taxpayer used HMRC online services instead. 

“When more customers use our online services, this frees up our helpline advisers to offer a better service for those customers who have more complex queries or are unable to use online services...

...not to leave it until the last minute to do so."

Remember folks the state isn't here to help you, you're here to support the state!

Tax does have to be taxing.

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HMT Asks for Help With The Budget

Did you know you can suggest policy ideas for the Spring Budget?

Our representation portal will close a week today at 5pm on 1 February 2023. Click the graphic below to have your final say ⬇

— HM Treasury (@hmtreasury) January 25, 2023

Tax does have to be taxing.

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You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountant's (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your accountant (your tax return agent) to:

• Deal with any correspondence from HMRC
• Attend any meeting with HMRC
• Appeal to the First-tier Tribunal or Upper Tribunal
• Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

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HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

HMRC Systems Crash

 

An outage on HMRC website blocked taxpayers from completing their tax returns in the latest of a string of delays and IT meltdowns.

Thousands of reports were made to the outage tracking website Downdetector between late morning and early afternoon on Tuesday 24 January  as an IT problem left taxpayers unable to fill in their tax return online with only a week to go before the self-assessment deadline.

HMRC said the online portal is now accessible again and it is looking into what caused the temporary outage.

A spokesman for HMRC said: 

“Our Self Assessment online service is working well. It was temporarily unavailable for some customers for about an hour, but this has now been resolved. We are sorry to those who were affected.”

Tax does have to be taxing.

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Tax Investigation Insurance is an insurance policy that will fully reimburse your accountant's (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your accountant (your tax return agent) to:

• Deal with any correspondence from HMRC
• Attend any meeting with HMRC
• Appeal to the First-tier Tribunal or Upper Tribunal
• Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Careless Tax Returns Cost Money!

Tax does have to be taxing.

Tax Investigation Insurance

Market leading tax fee protection insurance for businesses, sole traders and individuals. Protect yourself from accountancy fees in the event of an HMRC enquiry.

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountant's (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your accountant (your tax return agent) to:

• Deal with any correspondence from HMRC
• Attend any meeting with HMRC
• Appeal to the First-tier Tribunal or Upper Tribunal
• Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

HMRC's Trial by Text

 

HMRC bravely enters the 20th century next week, as it attempts to improve its communication with taxpayers by answering routine calls with a text.

A text answer will be triggered based on a customer's reason for calling. Routine requests that will be answered with a text and a website link include:

• Locating a Unique Tracking Taxpayer Reference (UTR) number
• Registering for HMRC online services
• Resetting a lost or forgotten online service password or user ID

Callers will also be given the option to receive an online link or speak to someone to deal with other inquiries such as help filling in their tax return, getting a National Insurance by letter, or requests for income and employment history.

Will this work?

 Will it f***!

Tax does have to be taxing.

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Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountant's (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your accountant (your tax return agent) to:

• Deal with any correspondence from HMRC
• Attend any meeting with HMRC
• Appeal to the First-tier Tribunal or Upper Tribunal
• Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

HMRC Strike Ballot

 

PCS are balloting their HMRC members about going to strike.

Whatever the outcome, the long suffering taxpayers won't notice any change in the quality/speed of service:

- you can't email HMRC

- webchat never has a human present

- phone lines are jammed and often cut off

- HMRC take weeks to open letters, let alone respond/action them.

Tax does have to be taxing.

Tax Investigation Insurance

Market leading tax fee protection insurance for businesses, sole traders and individuals. Protect yourself from accountancy fees in the event of an HMRC enquiry.

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountant's (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your accountant (your tax return agent) to:

• Deal with any correspondence from HMRC
• Attend any meeting with HMRC
• Appeal to the First-tier Tribunal or Upper Tribunal
• Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"