HMRC To Accept Online Complaints

As from this Autumn (theoretically) taxpayers will be able to send HMRC complaints online.

Our ever efficient and competent government has declared its ambition to be “one of the most digitally advanced tax administrations in the world”.

Currently people who contact the Adjudicator’s Office to make a complaint against HMRC or the Valuation Office Agency (VOA) can only do so currently by post, telephone or fax.

The FT reports that Nicky Morgan, chair of the Treasury select committee, wrote to HMRC this month expressing astonishment that the public were unable to contact the Adjudicator’s Office by email. In response to her letter, Jim Harra, second permanent secretary and deputy chief executive of HMRC, promised to provide an email address for the Adjudicator’s Office by the autumn.

He blamed HMRC’s prioritisation of leaving the EU for the delay in digitising the department’s complaints process.

Prediction: the system will crash within hours!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Breakdown In Communications Between HMRC's Systems

Wendy Bradley has written a thoughtful article examining the new HMRC support for customers who need extra help.

Please note the use of the word "customers" is HMRC's not hers!

In summary it appears that HMRC's systems are designed to put people off from interacting with HMRC staff, and if they eventually do then HMRC does its best to foist the question/problem onto third parties unconnected with HMRC.

The full article can be read here.

The final part of Wendy's article notes that HMRC had to send a letter of apology to a taxpayer for sending in bailiffs fro an amount already paid by standing order:

"these briefing letters were issued in error as a result of a breakdown in communication between the systems we use."

Another success story!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Mel Stride Washes His Hands of HMRC

As I have noted many times over the years, this conflict of interest and lack of accountability will only be resolved if there is a cabinet post created specifically for HMRC.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

DO NOT RETWEET HMRC's PROJECT ROAR PICTURE

You mean this picture with the strap line of “make it real”? What does ‘make it real’ mean? Do they mean ‘make them feel it’? pic.twitter.com/JTggl8Q9Gw

— Gordon Berry (@wealthagent) April 17, 2019

The ‘project roar’ picture has I (very reliably) believe been the cause of much concern for the ‘other side’ and they would v much prefer if it wasn’t online at all. Therefore it would be v sad if anyone decided to heavily retweet it whilst copying them in. Ahem.

— Phil Manley (@pmanley82) April 17, 2019

Are you talking about this picture? @HMRCgovuk. It must be quite annoying however in the FOI request they denied it existed pic.twitter.com/sCaQaSOn0R

— Lord Vader (@woodsy_1969) April 17, 2019

Therefore, whatever you do:

DO NOT COPY THE PICTURE AND POST IT ON SOCIAL MEDIA AND ASK PEOPLE TO REPOST/RETWEET IT! 

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Irony Klaxon Alert - Mel Stride's Dad Sells Tax Investigation Insurance

As per Stride Insurance:

"The past few years have seen HMRC implement a wave of new measures in a bid to crack down on individuals and businesses not paying enough tax.

At first, HRMC introduced tax amnesties to tax payers to make voluntary disclosures of undeclared taxable income, in exchange for forgiveness of tax liabilities. Then it was revealed that HMRC would start carrying out spot checks of business premises, where representatives inspect tax records on everything from corporate income and PAYE, to NI, Capital Gains and VAT.

If you pay tax, HMRC could pay you a visit at any time and inspect your records. Even if you’ve been honest and accurate declaring tax, it’s possible that they will launch an enquiry, which could end up being a costly endeavour. Appealing a decision can mean even more money, plus your precious time – something we know is in short supply if you have your own business to run."

Very true, and it is "nice" that Stride then goes on to offer to sell you tax investigation insurance.

Who is Stride run by?

None other then Mel Stride's (Financial Secretary to The Treasury, and Loan Charge enforcer) father, ooh the irony!

Oh, and by the way, if you want to buy tax investigation insurance then may I suggest you check out the 10% discount I have negotiated on these products.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

HMRC's IT Insecurity

Chelsea Duncan tried to log on to her own tax account using the HMRC website only to be plunged into another woman’s private affairs including seeing what benefits she received.

Ms Duncan used her mobile phone to access HMRC’s website and was shocked to see the account of someone with the same surname.

She is quoted by The Evening Telegraph:

“I couldn’t believe it.

I used my name, driver’s licence and bank details plus my insurance number and all of my private details – then I got logged into that other girl’s private account.

It showed me everything from the amount of benefits she receives, her national insurance number, date of birth, address and what she is entitled to.

I have not contacted the girl because I didn’t want to scare her.

I went straight on to the revenue and complained about it and got to a manager who promised to change everything.

He noted that I had contacted them, took my details and said it would be taken care of.

But when I logged back on I was still in her account and blocked from my own. It’s just crazy. I took a video of the whole thing on my phone in case they need to see it.”

A spokesman for HMRC said they would not comment on individual customers and added: 

“We take the safeguarding of customer data very seriously and if someone believes the details we hold for them are incorrect, we would ask them to contact us immediately.”

Well then!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"