HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 16 April 2015

HMRC Phone Lines Swamped


Unsurprisingly the recent changes in pension rules and the possibility of an HMRC emergency levy on withdrawals has caused a stampede to HMRC's phone lines.

As many as one million people are believed to have called HMRC last Wednesday week, leaving the lines engaged throughout the day.

The Telegraph reports that people who telephoned were forced to spend 10 minutes navigating the options menus before being cut off because the waiting time was deemed "too long".

Instead a recorded voice advised savers who were worried about the tax implications of withdrawing their pensions to call Pension Wise, the Government's new general information service.That is fair enough, if the calls were about pension advice. However, if the calls related to the tax implications of a pension withdrawal then that is another matter.

That being said, HMRC were of the view the calls were simply down to the new tax year. A spokesman for HMRC said its phone lines were "very busy" because it was the start of a new tax year.


Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Wednesday, 15 April 2015

HMRC Loses £75M on Phones4U


The FT reports that approximatley £170m owed to unsecured creditors in collapsed mobile phone retailer Phones4U will be almost entirely wiped out.

Unsecured creditors to the retail chain are owed about £168m but are only likely to receive 0.4p for every pound, PwC said. These include HMRC, which is owed about £75m in VAT and corporation tax.

However, creditors who own Phones4U’s £430m worth of senior secured notes, which are listed on the Irish stock exchange, “may recover” 20 per cent to 24 per cent of their money, as their debt ranks higher up the legal ladder for repayment priority in an insolvency.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Monday, 13 April 2015

RTI Problems


A loyal reader has sent me a note asking for help wrt RTI.
"I have just found your website! 

Good for you, because THEY are not v. good at all!

Tried contacting THEM 4 times yesterday.The 1st 3 phone calls were cut off at THEIR end (!) and the 4th attempt yielded a 26 minute wait! I gave up in the end.

All I want to do is down load the RTI PAYE for 2015-2016, but every HMRC site I have been on has outdated information! 

GRRRR! 

Have you, or any of your contributors found any web sites/ ways of down-loading the 2015-2016 soft ware?

As a last resort yesterday, I e-mailed the HMRC help desk. I don't know if I will get a reply, even though I emphasised how important it is to download the new software, that I am TRYING to submit an RTI report, and that I DO NOT wish to be penalised for late submission. Another GRRR!

If you could help that would be fantastic!"
Any advice would be gratefully received by my loyal reader.

Thanks.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Friday, 10 April 2015

Lin Homer's £20K Bonus


My thanks to a loyal reader who has posted that Lin Homer has been awarded a £20K bonus:
"Just to rub salt in to the wounds, Homer got a bonus over £20,000 for 14/15. 

That's on top of her £185,000 salary. 

She got an exceeded marking for her PMR lol"
Well deserved no doubt!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Thursday, 9 April 2015

HMRC's Emergency Levy

Now that people have the freedom to access their pensions (subject to whatever restrictions/costs their pension providers choose to impose), one might have thought it would be plain sailing for all those 55+ looking to enjoy their money before being imprisoned in a care home.

Sadly, not quite.

For we must not forget HMRC.

The Telegraph reports that every saver who uses the new pension freedoms faces inaccurate tax charges, and will need to enter negotiations with HMRC to rectify the estimations.

For why?

People must supply a P45 to have the correct amount of tax deducted on their withdrawals. However, the forms are only issued when people leave employment or a pension has been paid out in full. Therefore those still in work, or who retired before the start of the tax year, will be unable to show a valid document and so must pay an "emergency" levy.
Even people withdrawing small amounts may have 45% tax applied to their fund.

Ros Altmann, an independent pensions expert, said:
"A lot of people are going to get a nasty shock when they see how much tax is going to be deducted from their funds. The tax office has made it very difficult for pension companies to apply the right amount of tax - many people will be very angry. 

This is clearly unfair and there should be a system where people can write to the tax office before they withdraw money."
HMRC is insisting on the P45 form because it is the only document that details how much tax someone has paid so far that tax year.
In a statement, an HMRC spokesman said:
"Claimants presenting their 2015/16 P45 to their pension provider will pay the correct tax. In the event that they don’t, any discrepancy will be settled within 30 days of HMRC being notified.
Methinks 30 days is a tad optimistic, given how many people might be rushing to cash in some of their pensions!


Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Wednesday, 8 April 2015

Lin Homer Tingles About Empowerment



My thanks to a loyal reader who pointed me in the direction of a recently posted article on the civil service blog by Lin Homer, entitled "Empowerment: advice from a pot to a kettle!".

Homer, in her own words, was apparently "still tingling from the helpful and challenging 360-degree feedback I read last night."

Well then!

She struggles with her interventionist streak:
"I know, within my team, that it’s important that I give strong permission for people to wrestle the controls physically from me, as my character will revert to its more directive style."
However, apparently, things at HMRC are improving thanks to Pacesetter:
"HMRC has used a continuous improvement process, which we call Pacesetter, and using those basic skills, but also empowered by the confidence that that Ruth will support them, the teams have come up with hundreds of simple and effective changes. The results are improvements for customers, efficiencies for HMRC and a great sense of value and purpose."
Given her confidence, I am "surprised" that the comments made by HMRC staff members don't resonate with her view from the top eg:
"HMRC is definitely not an inspiring place to work! As for empowerment, I can honestly say I was more empowered 5-10 years ago than I am permitted to be now! Until the civil service abandons the universally hated PMR system, with its associated ‘guided distribution’ (which translates to ‘quotas’ – certainly within HMRC anyway), then I doubt all those good things like empowerment, morale or engagement will ever reappear!"
Views and comments from the frontline are always welcome!


Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"