HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 18 September 2014

Mike Potter - The Perfect Fit For HMRC


My thanks to a loyal reader who posted the following about Mike Potter (HMRC's new Digital Transformation Director):
"This would not be the same Mike Potter who was programmes and projects director at the Rural Payments Agency from 2007 to 2009.

Readers may be interested to know that in his time there the Agency was involved in a Farm payment fiasco could cost the taxpayer £620 million

Farm Payment

Under his watch the IT department also apparently managed to lose CDs and tapes containing the personal information of around 100, 000 farmers including bank details, addresses and security passwords

Lost Records

Should fit in perfectly with Homer's term of all the talents."
It does indeed seem that Potter will fit right in!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Wednesday, 17 September 2014

Mike Potter Joins HMRC


Mike Potter, NHS Blood and Transplant Business Transformation Director, will be joining HMRC in November this year as digital transformation director.
 
Potter's responsibilities will include developing HMRC's digital strategy and leading HMRC's new Newcastle-based Digital Centre opened eight weeks ago.

In all, Potter's responsibilities will cover:
  • HMRC's Digital Strategy
  • Development of a multi-channel Digital Tax Platform that will host HMRC's digital offerings
  • HMRC's current suite of digital services
  • Two digital centres in London and Newcastle, where the new services are being built

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Tuesday, 16 September 2014

Dundee Strike Off!


HMRC, in a volte farce, has reversed its decision to axe 38 jobs in the HMRC Dundee contact centre.

As such the strike action, that was to have commenced this week, has been stopped.

The Courier reports that a last-minute offer by HMRC saw the union call off the strike at 11am.

PCS branch chair Tam Dolan described it as “a major victory for the union and the staff concerned.”

Why then did HMRC back down on this, could it be to do with the referendum or something else?

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Monday, 15 September 2014

Contact Centres Survey Report

HMRC have recently published "HMRC Contact Centres Survey Report2013-2014", wherein out of the 4,225 individuals, 77 agents and 118 business callers surveyed 73% of business customers gave positive responses about their experiences, down from 87% over for the previous 2012-2013 period.

Callers who had to speak to HMRC advisers more than once were also asked for detailed reasons for this:

- 36% indicated this was because HMRC had made a mistake;
- 38% said this was due to HMRC not calling back or them not hearing back from HMRC;

Most respondents only had to call once to get through to an adviser (69%) and the call waiting time was on average 4 minutes (median), although (35%) reported waiting less than 3 minutes and (35%) reported waiting more than 10 minutes.

The most common suggestions respondents spontaneously gave for improvements were:

•  Improve the time taken to get through to an adviser (32%)
•  Have better trained / more knowledgeable staff (14%)
•  Remove the automated messages at the start of calls (10%)

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Saturday, 13 September 2014

HMRC's Cloudy Outlook


I am indebted to loyal readers who have commented on my recent Digital Revolution article, noting that HMRC's Outlook has been down for three days and there are problems when trying to log into HMRC's cloud based storage system. Additionally, there appear to be issues with regard to the internal mail system.

Seemingly Mark Dearnley has his team working day and night, but they still don't know how to fix it.

I would be grateful for more details as this progresses.

issues logging

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Friday, 12 September 2014

Dundee Strike

In the days leading up to the Scottish referendum, HMRC staff at the Dundee contact centre will strike over the threat of job losses.

STV reports that members of the public and commercial services union (PCS) have voted by 183 to seven to take industrial action.

The action will include a series of walkouts next week, commencing with a two-hour walkout on Monday September 15 at 12pm. This is to be followed by daily half hour walkouts for the remainder of the week.

The contact centre, located in the Dundee Technology Park, primarily takes calls on the HMRC tax credits helpline, where recently there have been examples of 300 calls waiting at times.

HMRC are seeking to make redundant 38 members of staff, employed on fixed term contracts.

The ball game will change somewhat if Scotland becomes independent.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"