HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Friday, 29 July 2016

Ruth Owen Uses The "C" Word


Ruth Owen, HMRC customer services director, has labelled British taxpayers as “customers”, despite radio presenter John Humphrys pointing out the public has “no choice” but to deal with them.

Good for Humphrys pointing out what has been said many times on this site over the past few years!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Thursday, 28 July 2016

HMRC Cleaners Strike


The “national living wage” (NLW) was theoretically designed to boost low-paid workers’ income and help people off welfare. However, unsurprisingly some companies have been looking for ways to reduce the cost impact of the NLW.

Step forward ISS, the company that employs the HMRC cleaners in Liverpool.

ISS informed the HMRC cleaners them that it intended to claw back any increase in hourly pay by cutting each worker’s number of hours so that their overall wages stayed the same.

In theory this meant no changes to the take home pay, and a cut in working hours.

So far so good?

Except that single people on low pay who work at least 30 hours a week qualify for working tax credits. These are paid out by HMRC, which is also responsible for enforcing the NLW.

When ISS lopped two hours from their working week, the cleaners fell below the threshold and have, as a result, lost between £40 and £50 a week in tax credit payments each.

Hence the cleaners voted to go on strike for two days this week.

The Guardian notes the irony that ISS is a Danish company contracted by a Mapeley (Mapeley being offshore) offshoot to clean the buildings.

Now, of course, if the cleaners find additional hours in other work they will be able to have their tax credits reinstated. That of course all depends on the local job market.

The question is, if the number of hours cleaning has been reduced do the staff of HMRC who work in those offices notice any difference?

If not, then it seems ISS were overcharging HMRC for work that was not required before the hours were cut. If there is a noticeable decline in office cleanliness, then HMRC need to raise this with ISS.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Wednesday, 27 July 2016

HMRC's Collapse In Service To Chill The Blood


Our "respected" members of Parliament (specifically PAC) have warned that cuts to HMRC helplines have cost taxpayers £4 for every £1 saved and left taxpayers waiting for an average of 47 minutes for their calls to be answered.

No surprises there then!

The Public Accounts Committee goes on to warn that plans to cut the number of staff at HMRC by a third by 2021 could lead to another “collapse” in customer service and will “chill the blood of many taxpayers”.

Meg Hillier, the chairman of the committee, is quoted by the Telegraph:
"The prospect of HMRC making further cuts to spending on customer service will chill the blood of many taxpayers.

HMRC's recent performance in this area has been appalling for long periods and left members of the public counting the cost in time and money.

It is bad enough that people trying to pay their fair share of tax should have been kept waiting for so long.

But holding for HMRC's helpline has hit them in the pocket too - a serious concern for those on low incomes and a dismal message to send to small businesses, the self-employed and anyone else simply seeking advice.
Mrs Hillier also said:
"HMRC has serious work to do before this committee is confident it can provide a consistent, efficient service that properly meets the needs of taxpayers and optimises tax revenue.

Efforts to meet government spending targets must not come through ill-conceived measures that effectively penalise the people departments are intended to serve."
An HMRC spokesman said:
"This is an inaccurate, out of date reflection of our phone performance. We acknowledge that service levels in the early part of last year were not acceptable and we apologised at the time.

But the PAC is well aware our phone lines have since fully recovered and we are now offering our best service levels in years. Wait times are now below five minutes and customers consistently rate the support they receive on the phones as excellent.
Well then, nothing to worry about at all it's all lies then!

I would care to make an observation, it's all very well MPs moaning about HMRC and its service levels (or lack of service levels). However, HMRC's budget is set by the government, tax policy is set by the Chancellor and voted on by Parliament and those who run HMRC are selected/approved of by the Treasury.

Therefore MPs only have themselves to blame for HMRC being shite!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Tuesday, 26 July 2016

Accenture Renews Contract With HMRC


The Chronicle Live reports that at least 30 new technology jobs will be created at Accenture’s Newcastle Delivery Centre after Her Majesty’s Revenue & Customs renewed a major contract with the company.

Accenture has been tasked with helping HMRC increase its use of digital technologies on the personal tax platform.

Under the terms of the agreement, which runs through to June 2020, it will develop, implement and maintain a secure cloud-hosted tax-management system for individual taxpayers.

Some of the new roles created for the HMRC work will likely be dedicated to maintenance of the platform.
Others may centre on the transition to the cloud and it is possible that further mobile services will also need to be developed.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Monday, 25 July 2016

HMRC Telephony


The Social Security Advisory Committee (SSAC) has published an update report into Telephony in DWP and HMRC.

Here are a few choice cuts from the report:

Call- backs should be offered by DWP and HMRC contact centre staff when a customer is calling from a mobile phone (and will be charged for that call). Call -backs should be offered systematically and proactively at the beginning of any customer phone call made from a mobile phone.

The information about the cost of calling HRMC should be improved significantly so that customers are able to make some judgment about the likely cost of calling HMRC using different types of phones. HMRC shoul d aim for a standard statement about call costs that can be used across a variety of formats and ensure that an automated message about call costs appears at the beginning of every customer contact.

The DWP offered 42 different 0800 numbers (in 2014), whereas HMRC only offer a handful (for example, those encouraging the public to inform on those who might be committing fraud or in the case of flooding).

HMRC have told us that the cost of moving to 0800 numbers for them would be in the region of £3- 4 million annually . They have taken a judgement that a better and more long- term solution would be to invest in its staff who deal with the incoming calls, ensuring that they are better equipped to deal with often complex queries from customers quickly, efficiently and reducing the need for follow -up calls. This could potentially reduce both the duration of the call and waiting times.

HMRC’s target of answering calls within 5 minutes is woefully inadequate and unambitious. The industry benchmark is to answer 80 per cent of calls in 20 seconds and some organisations aim to answer 90 per cent in 10 seconds.

Overall HMRC Contact Centre performance deteriorated significantly in 2014- 15 as compared with 2013- 14. The percentage of attempted calls “handled” (answered) by their Contact Centres fell to just 68 per cent in the final quarter of 2014- 15. Similarly, records maintained to show progress against the percentage of calls answered within 5 minutes (the “5 minutes 80 per cent target” set as a response to PAC ’s report ) showed a significant decline as compared with 2013- 14.

We recommend that a call -back system be reviewed as a short -term aid for customers ringing HMRC together with an information system that advises customers of potential wait times. 
Well then, let's see how things progress!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Friday, 22 July 2016

Homer's Pension Pot Just Keeps Growing


In January this year I wrote about Homer's pension pot:
"As Lin Homer walks away with a £2.174million pension pot (lifetime allowances anyone?) we should not be too envious as, according to HMRC:

"Her pension is actuarially-reduced, because she is leaving before retirement age. She is receiving no severance compensation.”
It seems that, despite volatile market conditions, that pot has now grown to £2.4M.

In fact she has done rather well for herself, according to the Mail she is entitled to an index linked £125K per annum income. Oh, and by the way, she got a £20K bonus before leaving.

Rewarding failure really doesn't cover it does it?

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"