HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Friday, 21 November 2014

HMRC Wins an Award


My thanks to a loyal reader who pointed out that not everything in HMRC's garden is covered in feculence.

Yesterday Suzanne Newton, HMRC's RTI Programme Director, won a civil service award under the category Dame Lesley Strathie Operational Excellence Award (sponsored by BT).

The judges were looking for examples of outstanding teams or individuals who have innovated, impressed and made a difference in their area over the past twelve months. Nominations were considered against award-specific criteria as well as the following elements:

Promotion or demonstration of the core values and behaviours set out in the Civil Service Code: Has the nominee acted (where relevant) with honesty, integrity, impartiality and objectivity?
Measurable benefits: Does the nomination provide evidence that demonstrates how the project or programme is having a tangible effect?
Working in partnership: Has the nominee introduced effective joint working arrangements that bring together colleagues from multiple teams, departments or other internal or external organisations?
Sustainability: Will the initiative/practice described leave a lasting legacy and can it be replicated across government?
Innovation: Has the nominee used innovative approaches, and made the best of technology available, which have resulted in a step up from business as usual and delivered real benefits to end users?
Impact: Has the nominee made an impact beyond their immediate team/business area/department?

Here is why the judges thought that Suzanne should win:

Suzanne Newton, Real Time Information Programme Director

HM Revenue & Customs
Suzanne Newton led the successful delivery of Real Time Information (RTI), a major digital government programme to reduce the burden on employers during payroll processing. RTI is the biggest modernisation of the PAYE system in 70 years and is a huge change for employers, the pensions industry and HMRC. PAYE is more accurate for employees and provides richer, more accurate, real-time data so that benefits can flex with earnings, helping welfare reform become a reality. In 2013-14, more than 1.8 million PAYE schemes were reporting RTI for 48m records, 99 per cent of the total, and HMRC processed more than 31m submissions, reporting over 660m payments to employees. RTI recently won two prestigious awards, with the Real IT Awards judges describing it as a "fantastic achievement”, demonstrating that government can and does deliver high-quality digital transformation that works.

As we all know, RTI is a real success story!

Cough......

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Thursday, 20 November 2014

HMRC Engagement Index Falls


My thanks to a loyal reader who has sent me the following gem posted by Lin Homer, about the 2104 staff survey results, on HMRC's intranet.

To summarise, the results are shite!

HMRC is behind other departments, the engagement index has fallen, there is a fall in satisfaction with tools to do the job (RTI perchance?) and the response rate is a pathetic 53%. I understand that many answers are between -10 to -20% worse than the civil service as a whole.

Trying to put a brave face on it, Lin is softening the blow to her regime that the engagement index (44% in 2013) has fallen to 43% in 2014 by saying that things were worse in 2012.

You couldn't make this up if you tried.

Homer and HMRC are wallowing in their own feculence!

Here is the text of her message to staff:
"The headline results of HMRC’s 2014 People Survey are now available. I’m writing to let you know what they are and about the next steps for us all.

This year, our overall engagement score – which analyses how you feel about HMRC and your work – is 43 per cent.


This is a one per cent drop from last year, although our score is still two per cent higher than in 2012. The overall score for the Civil Service went up one per cent and we remain behind other departments, particularly big departments of comparable size.


I’m disappointed that our engagement score hasn’t improved this year, but I’m grateful to every one of the 35,117 of you who took the time to fill in the survey. The ten-point increase in our response rate to 53 per cent gives us a much fuller picture of how people across the Department are thinking and feeling.


ExCom now needs to examine that picture very carefully, and work out where we need to make changes. To help us do that, each line of business will be looking in depth at what they need to do differently and I would like you to get involved in the discussion. What needs changing in your team? What can your business do to help each of you feel engaged?


Your business/team level report will be available very soon, and will be shared with you by leaders in your lines of business.


There are some clear messages just from the headlines, for instance a drop in satisfaction with pay ( down five per cent) and with tools to do your job (down 9 per cent). Whilst there are some similar messages across the Civil Service, we need to understand what this means for us.


In January, everyone will have access to the Engagement Compass, which helps teams to understand and analyse their survey results, and think about what they can change at a local level. We will let you know when that’s ready.


There are some difficult messages in the survey results – and we need to understand them – but I am really glad to see that 81 per cent of you feel positive about your teams, and nearly 80 per cent of you want to stay with HMRC for at least the next year. I hope we can build on those findings, and continue to make improvements as we work together on Building our Future.


Thank you.
"
Why is this woman still in charge?

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Wednesday, 19 November 2014

Update for Ex Com on Employee and Industrial Relations


PCS have published the transcript of an undated document entitled "Update for Ex Com on Employee and Industrial Relations" written by Jonathan Donovan, HMRC's Deputy Director Employee Relations and Advice.

It is not the most well crafted of documents I have ever encountered; the grammar and spelling leave much to be desired, eg page 2:
"..ARC have called of their dispute with HMRC.."
Notwithstanding that, the document boils down to saying relations with ARC are "normalised" but relations with PCS need to be improved, or its influence marginalised "by maintaining dialogue only to meet statutory minimum requirements".

The writing has been on the wall for many years, quite why this has taken PCS by surprise now is beyond me.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Tuesday, 18 November 2014

Reflections In A Pool of Darkness


Goodness me, how very active the comments section of this site has become over the last few days!

There appear to be two narratives being spun out. On the one hand there is the narrative that an expose is in the offing, and some posters (or poster) are/is encouraging staff to write into Watchdog or HR outlining their grievances.

The other narrative urges caution, lest this be a game played by people with ill intent.

I have yet to determine whether the expose is true or fake. However, it is telling that the questions I raised the other day in response to a specific comment have not been answered, either publicly or privately.

Anyhoo, by happenstance, on the subject of staff morale I am indebted to a loyal reader who dropped me a note about HMRC's performance management system that was revamped in April 2013. Whilst I have written about "guided distribution", wherein the lowest 10% are rated as "must improve", I was not aware of other "nuances" within the system.

I must point out at this stage, I have not yet been able to verify if what I have been told applies to everyone or just a few people.

My loyal reader advises me that not only are there an annual and "in year" reviews (which is the case with many professional organisations), but there are also monthly "one to ones".

These monthly meetings require the hapless staff member to complete a time consuming narrative of "tasks undertaken", which theoretically are meant to be linked to previously agreed objectives and behaviours. Not only that, staff are required to produce a "reflections" document and evidence having given and received constructive feedback.

Not content with this, there are also quarterly "expectations" documents that need to be produced.

As far as I can see, such a methodology might be appropriate for staff members deemed to be on their last chance, or who have been given numerous written warnings. However, for this to be required of every staff member is at the very best a massive waste of time, and incredibly soul destroying.

I have to ask, how on earth does anyone ever get any work done in HMRC?

I would appreciate hearing from people as to whether the above is an aberration being played out by a few managers in a limited area, or whether this is the case across the whole of HMRC?

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Monday, 17 November 2014

HMRC's New Twitter Account


I see HMRC is using the "C" word again!

Here is a link to the timetable for HMRC's Twitter Clinics.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Saturday, 15 November 2014

HMRC's "Sinister" Plot - The Creeping Politicisation of HMRC


As loyal readers know, I have for many years warned about the creeping politicisation of HMRC.

Now, at the eleventh hour, it seems that PCS has finally woken up to that threat (albeit from a union perspective). As per PCS:
"The most senior civil servants in HM Revenue and Customs have hatched a "deeply disturbing" politicised plot to destabilise our union, it has been revealed.

A leaked memo, written for HMRC's executive committee, outlines a plan to "marginalise" us because of our continuing opposition to cuts and closures.

Our general secretary Mark Serwotka has written to HMRC chief executive Lin Homer to say we believe it signals a "major and damaging change in industrial relations" and to call on her to publicly disown it."
Fair enough that the leadership of PCS are concerned about their influence and power being marginalised, like it or not unions are themselves political organisations with their own vested interests. However, I am surprised it has taken a leaked memo to wake them up to the fact that the government doesn't like unions/industrial action messing up its plans for changing the civil service.

Sorry to say it, but that has been the reality for decades. Has PCS been asleep for the last few years?

In fact many loyal readers have posted comments on this site, over the years, expressing "disappointment/frustration" with the way that PCS conducts itself and its "cosiness" to the management of HMRC.

The issue is not so much "management's" attempts to "marginalise" PCS, but the role that HMRC members of PCS want it to play in representing their interests.

I would like to hear what PCS members think about PCS's performance wrt representing their interests over the past few years. Additionally, if anyone has a copy of the memo please feel free to pass it on to me.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"