My thanks to a loyal reader who has advised me that HMRC Directorate appears to have lost faith in some of its management in at least one HMRC centre.
It seems that in at least one HMRC centre, control over the people survey (or rather the follow up/response to the results of the people survey) has been moved from management to the Directorate.
Senior Management Teams (SMTs) are local management groups usually led by a G6 or G7 looking after Senior Officers (SOs). I am advised that SMTs have failed to improve engagement scores in their areas, so the response to the people survey has been handed to the Directorate.
This change in control implies that ExComm have lost faith in the management on the ground (in at least one centre).
The fact that control has been passed up the line at least shows that ExComm are trying to address the issues raised in the last survey. However, will this change in control actually lead to an improvement, or is this merely a sacrifice of SMTs to appease the gods?
In the event that the Directorate fail, will they be sacrificed as well?
Serious questions need to be asked as to why SMTs were unable to "engage" with local staff and work with them for an improvement?
Does this mean that Pacesetter (the sacred totem of ExComm) is in effect flawed and failing?
Feel free to comment and share your views and experiences.
More will follow.
Tax does have to be taxing.
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