HMRC is introducing a new procedure for handling incoming post on enquiry cases. Documents will be scanned and allocated electronically to HMRC's case files. The documents will then either be returned to the sender, or securely destroyed.
Testing of the new procedure began in March 2011, the roll out will occur in September. However, there is some concern over what HMRC will do with the original documents after scanning.
Whilst some documents (eg P60s, birth, death and marriage certificates, passports) will be returned, others will be securely destroyed within 40 days unless the sender asks for them to be returned.
Various professional bodies have advised HMRC that it needs to be clearer as to what it will automatically return. As such HMRC has issued an update stating that it is now reviewing its policy for returning original documents.
A further update will be issued in due course.
Tax does have to be taxing.
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