HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 6 February 2014

Valentine's Day Strike

The Association of Revenue and Customs (ARC) has informed HMRC that its members will take strike action on Valentine's Day.

The union represents senior managers and professionals in HMRC, its members are displeased with the new performance management system demanding fixed quotas wherein 10% of staff fall in the bottom rating regardless of their performance.

From April 2013 HMRC introduced a new three tier performance management system. For 2013/14 HMRC says it has set a guided distribution of 20% “Exceeded”, 70% “Achieved” and 10% “Must Improve”.

This is not a new concept, many "successful" private sector companies have used this technique (or variations thereon) eg Enron and Arthur Andersen (the failed accountancy firm that audited Enron). Seemingly the fear of "failure" is meant to be "motivational".

The ballot approving the strike had a turnout of 48%, of which nearly 60% voted in favour (ie 29% of ARC member voted in favour of strike action).

ARC president Gareth Hills is quoted by economia:
ARC members have been asked to strike not for money, but in pursuit of some basic principles: reducing bureaucracy so we can do our jobs, a fair performance appraisal, rewarding, not penalising, promotions; and a fair deal for professionals.

Our members are not faceless bureaucrats, but real people striving every day to serve the Government and the public. The work they do builds schools, hospitals, libraries and playgrounds. It’s work that funds the social fabric of the UK and delivers for the nation. They deserve a fair performance system, one which allows them to do their job free from the tangle of bureaucracy.
An HMRC spokesperson said:
We are determined to improve our service delivery under the wider Civil Service Reform package. Assessing the performance of staff through a fair and reasonable performance appraisal system is a key part of these reforms.

We remain committed to resolving disputes through dialogue and we will do everything possible to ensure services to the public are not affected by industrial action by a small minority of our workforce.
Comments and views are always welcome .

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  1. Not sure anyone would notice the difference if they went on strike permanently!

    Its this lot that are responsible for running the shipwreck that is HMRC, and none of them have the b@lls to stand up to the Politico's and tell them how bad things are on board.

    They dont give 2 figs for the welfare of their most important assett, the staff, and the only "Common Purpose! this lot are interested in is that of preserving their positions. A close look at how many "Directorships" have been created since all those jobs were cut should give the average person an idea of how top heavy this department has become.

    Lean, my @rse! Bring back IIP, on second thoughts the Idiots are still In Power!

  2. ARC Members - Welcome to the 'real' world. You have had this for years where I work.

  3. Only 4 months after Microsoft abandons it ("Stack ranking"). Nothing quite like being at the cutting edge.