Rebecca Cave is none too impressed with HMRC's help facilities for agents.
Tax agents are finding the HMRC agent helpline is not answering their questions and the HMRC twitter account doesn’t understand basic points.
She notes that if you do get through to one of the HMRC helplines, record what was said and by whom.
This evidence could be vital should
the issue ever get as far as the tax tribunal, so record and preserve
the question and the answer in a form you can access in years to come.
Tax does have to be taxing.
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