Dave Hartnett's vision of the future, automated HMRC systems that take action without reference to human involvement:
"I'd like to think that relations between tax authorities and practitioners will become less confrontational and more collaborative. If, by 2049, our tax system is fully founded on trust and openness there will have been real progress.
I would like the tax system to be widely seen for what it is – the provider of vital funds for public services. The internet and software that powers financial services will become more intelligent, providing customers with more control and flexibility over how they engage with HMRC.
Sadly, there will still be a need for compliance work and I think our systems will be driven by intelligent software that anticipates abuse, taking action without reference to human involvement.
There will still be plenty for people to do because good tax administration will always require sensitivity and judgment – that's one thing that won't change."
Tax does have to be taxing.
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