HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 1 December 2009

Communications

Communications
I understand that HMRC, in an effort to save money, has decided to ask non English speaking people who call HMRC by phone (who require interpreters) if they have someone with them that can speak English or they can phone back once they have found a "friend" who can interpret for them.

This will save £75 per call which is currently paid to the Big Word Interpreter service.

Unfortunately most of the callers cannot speak English, therefore Big Word interpreters have to be used in order to give them this information.

Still, it was a nice idea in theory!

Tax does have to be taxing.

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3 comments:

  1. Ken, this won't save or cost anything. You can never get through to the HMRC by phone anyway.

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  2. Oh this is the most ridiculous unworkable item i've seen in HMRC, you spend half the call trying to see if theres an english speaker with themn and then try to get the english speaker to relay the information without actually answering the questions themselves. Insane.

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  3. Grant - That is a complete lie. It's been months since there was any sort of significant queue. Phone at any time tomorrow and you'll get straight through guaranteed.

    ReplyDelete