The 2010 HMRC staff survey results have now been published on the HMRC website. (For comparison purposes here is the 2009 survey - published by the government in 2010)
Here they are : Staff Survey Results 2010.
- Engagement index 3% lower than last year and 23% below civil service average.
- 12% would recommend HMRC to work in (3% down on last year), and 15% are proud to tell people they work form HMRC (3% down).
- 9% think that changes made are for the better (1% down).
- 12% think that HMRC is run well (1% down), 18% think that senior managers will take action based on the survey (3% up)...and so on.
You can read what Strathie said (in June this year) about the last survey (which was published in February 2010) here.
Here is a brief extract:
"We may not see much, if any, improvement in the next set of People Survey results. These issues are deep-seated and will take time to turn round; with your help, we can do that."
All in all things have got worse, even the response rate (69%) is not that encouraging.
Tax does have to be taxing.
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