HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 18 January 2011

Strategy!



My thanks to a loyal reader, who advises me that HMRC are planning to permanently transfer over 1000 processing staff into contact centres.

Fair enough?

Well, apparently there is one small fly in HMRC's oinkment wrt this plan.

It seems that there may not be sufficient space, IT equipment or telephone resources.

For why?

These resources, as per current policy, were been removed as and when anyone left (as the people were not going to be replaced).

The phrase "making up policy on the hoof" springs to mind!

I am interested in receiving more information about this, if it is going to go ahead, and any other possible "plans" that HMRC may have wrt contact centres.

Tax does have to be taxing.

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3 comments:

  1. "These resources, as per current policy, were been removed as and when anyone left (as the people were not going to be replaced)"

    I always think of Arthur Harris when I think of HMRC
    "They sowed the wind and now they are going to reap the whirlwind"

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  2. No need to worry, when these 1000 see what they have to do in call centres they will resign anyway.It is not unknown for processing work to be passed to call centre staff to deal with to help clear backlogs. Six months worth of processing work completed in less than a month at a cc because staff there have to work flat out all the time and cant sit on their arses drinking tea and coffee once they have completed their allocated task load for the day.

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  3. Call centres are hell on earth. I'm surprised that doctors are not flagging up the health risks (physical and mental) of these places. My own doctor admitted that she was seeing dozens of stressed and obese people who were perfectly healthy before they worked in a call centre.

    ReplyDelete