Another day, another National Audit Office (NAO) report about HMRC.
Gosh, busy bees aren't they?
This particular report looks at Reducing Costs in HMRC
Unsurprisingly the NAO are of the view that "HMRC faces a significant challenge in securing a £1.6 billion reduction in running costs over the next four years, at the same time as increasing tax revenues, improving customer service and achieving reductions in welfare payments."
"Reducing running costs by £1.6 billion over four years is a big challenge for HMRC. It is making progress but there is no contingency in its plans.
To achieve value for money, it needs to better define the service it is aiming for; improve its understanding of costs; and develop its implementation plan."
Amyas Morse, head of the National Audit Office, 20 July 2011.
This is polite "audit speak" for saying the HMRC is winging it and making things up as it goes along, hoping against hope that nothing goes wrong.
"HMRC’s cost reduction proposals involve much uncertainty."
"HMRC has made no allowance in its cost reduction plans for under-delivery or slippage, and currently has no reserve of proposals on which to draw."
A recipe for disaster!
Good luck to everyone working for HMRC, and good luck to the long suffering taxpayers.
Tax does have to be taxing.
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