HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 25 November 2013

Newry and Londonderry Voluntary Redundancies

It is interesting that HMRC state that the rationale for the voluntary redundancies in Newry and Londonderry is the fact that "an increasing number of customers are choosing to do business with us through our online services, which has reduced our need for physical sites...", because both of these sites deal with specialist issues not specifically affected by an increased use of online services.

Specifically Londonderry houses the Appeals Reviews Unit, and Newry is the CIS centre. 

Tax does have to be taxing.

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22 comments:

  1. From the PCS Union website

    "Across HMRC, staffing has reached a crisis point. Years of job cuts have left the department with too few staff to cope. Members across the country are reporting to us mounting backlogs of work, extreme staffing overstretch and rising levels of poor management linked to the disastrous PMR system".

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    1. So that's PCS's job done then. Have a little whinge and then carry on as usual. Members really ought to be questioning exactly what they pay their subs for.

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    2. Members are the union. It is not a seperate entity.

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    3. Very true. So will we be seeing the membership rise up en masse, galvanised by a strong, focused and decisive leadership to take positive action to reverse the current proposals?

      Nah, thought not.

      Delete
  2. "Too few staff to cope" - Looking at their Corporate Organisation Chart (recently published on HMRC website) there are certainly not too few "Chiefs"! They could get rid of three-quarters of them and save a couple of hundred AAs. WTF do they all do? It certainly isn't management as is evident.

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    1. Damn right. An incredibly top-heavy organisation and none of the senior managers have the balls to make any kind of stand against the various imposed nonsenses because they are petrified of jeopardising their own puny 'careers'.

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    2. WTF do management do? from the evidence around me sweet FA

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  4. Come on PCS get yr finger out and save the AA jobs

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  5. My partner works in a HMRC call centre and a month ago more than half of them were taken off the phones to do "end of year reconciliations" instead. This coincided with the self-assessment paper return deadline. These people will be taken out of the pool of telephone advisors for many weeks to come. Barmy!

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  6. Why are FTA's being given precedence over AA's who may have been there years. Come on justify my pcs union fee. Save our jobs. It will be the Band O's on the way out next if they r in a little office.............then it will be the AO's............ Let's face it in my opinion Margaret Hodge wiped the floor with Lin Homer at the public select committee....... Time for Homer to go?

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  7. I work in a call centre and just about every CIS call we get ends up being put through to the help line. So much for wanting to do it online - tax payers (not customers!!) Want to talk to someone, not to submit an electronic form to wait weeks for the response while we threaten them with inceased penalties.
    Regarding PCS - they are only as strong as their weekest link. During the overtime ban and on strike days, most of the membership in the office I serve in, put their heads down, mutter and then work the o/t or cross the picket line!!

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  8. Midlands staff are affected too. Why are the FTA's being smothered with help while the AA's are not even mentioned.

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    1. I have also noticed SMTs are always full of praise for FTA's and offering them support but no mention of AA's or AO's. I am an AO waiting to hear if my increased hours will continue but no news as yet.

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    2. Yesterday, all FTAs were told that out of the 4,000 of them presently employed by HMRC, only 1,000 of them can expect to have their contracts extended beyond March. Whilst I appreciate your predicament, these people will be out of work, and most of them will not be lucky enough to be given a redundancy payout.

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    3. they lucky enuff to b asked to apply for the band O jobs......why haven't the AA's been given that advice. If FTA ,s have been there more than 2 yrs they do get a redundancy payout.

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    4. The Band O and HO jobs have been advertised at stage 3. Anyone presently employed within the civil service can apply for them. The newsboard message posted on Monday, which partly addressed the 'voluntary exit' schemes, also advertised these jobs.

      Most of the FTAs in the office in which I work have been working for HMRC for less than 2 years.

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  10. Come on PCS show us what u r made of. Be as strong as Bob Crowe. Save our AA jobs.

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  11. What can the union do? Even if they got the backing of members for sustained strike action, the bulk of the press would come out against "overpaid, overpensioned, underworked, wealth-destroying" civil servants. The government would be able to ride the tide of public feeling against the strikers and, because it's not fire-fighters or nurses and nobody would be at physical risk of harm, there would be absolutely no need for the Government to blink first.

    Like it or not, this government has been so successful at:
    1) convincing the public that the financial crisis left the country bankrupt when it didn't;
    2) selling the austerity snake-oil as the cure; and
    3) belittling public servants
    that there's really not a lot the union can do.

    Stew G

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  12. What about all the post hiding in warehouses. The AA's could be trained to help and work that post. When I first started my role as an AA involved phone calls and helping officers work the post.

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  13. So Pcs are hiding as usual. There has been no selection process and all AA's have been offered exits. that was HMRC's plan all along? Instead of patting ur selves on the back re FTA's can someone in PCS have the balls to help the DMB AA's. Thanks PCs. Please tackle this before we have all accepted our pay offs........}

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