Ever wondered why it takes HMRC so long to answer a letter?
A loyal reader yesterday summed up the reasons for the ever slower response times:
"HMRC announced that they were going to start scanning all incoming post so they closed all the Regional Post Rooms (including Shipley which has the mysterious BX5 postcode).Response times are, if I am right, around 8 weeks or more?
What they didnt tell Shipley was that Shipley would become the postroom for the whole of HMRC until the digitalisation programme was complete.
And therein lies the problem, Shipley is running on a skeleton staff and are struggling to cope with the volumes of post coming in and there are delays in distributing post to the network.
I dont blame the staff, they are doing their best - its EXCOM I blame."
Tax does have to be taxing.
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