HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 14 December 2015

HMRC's Bright, Bold, New Digital Future


HMRC has today launched its digital accounts for personal taxpayers, and set out details of its “transformative” plans to use technology to cut costs and improve taxpayer service. 

On the assumption that nothing goes wrong, HMRC believes that every individual and small business would have access to their own secure digital tax account next year.

HMRC's "brave" step towards a digital future will theoretically pave the way for the automatic uploading of the information needed by HMRC leading to what it described as “the end of the tax return for millions of taxpayers”.

During 2016, information on bank and building society interest will start to be included in tax codes, removing the need for many taxpayers to report this income separately in a tax return.

The new personal tax accounts are aimed at providing a joined-up view of individuals’ tax and benefits, allowing them to update their tax details as needed and making it easier to contact HMRC officials through services like web chat.

David Gauke, financial secretary to the Treasury, said the new accounts were part of a digital transformation aimed at making the tax system more effective, more efficient and easier for taxpayers.

As per the FT:
Giving customers the ability to manage their tax affairs online is our latest step towards a fully digital tax system. This government is determined to revolutionise how we deliver public services and the tax system is no exception.”
Well then, let us see how this pans out in reality shall we?

Tax does have to be taxing.

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17 comments:

  1. Computer systems that don't speak to one another very well, a record of IT disasters and a management team that wouldn't have looked out of place rescuing the Titanic. 40 million people and business using online accounts....it's a disaster in the making.

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  2. And the reorganising of the 13 regional centers going on at the same time, one almighty fuck up beckons.

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  3. I don't think there are many experienced former C&E, Inland Revenue people left. Nobody really knows whats going on.

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    Replies
    1. You're right, training and experience has been replaced by worker drones blindly following standard working instructions. The Pacesetter way! No discretion, no common sense , no variation.

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  4. Keystone Cops Time Looms !!

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  5. I cannot understand how they believe this much change can be achieved in such a short timescale. It seems to be designed to be doomed to failure but who benefits when that inevitably happens....a fire sale to the Chinese?

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  6. The in fighting has started in our office. People lashing out at each other because no one knows or gets clarification from management. Some people are fucked because regional center will be hours drive away. Fax cartridges not replaced, phones ignored, no one going to Christmas dinner. Can't believe it's the same place Customs and excise I began with in 2001.

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  7. 17:43- have they contacted their MP?

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  8. Web chats will be as useless as Twitter and Facebook as only general advice can be given. Pointless.

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  9. As for contacting M.P.'s, a waste of time and energy, there is a protection zone around this disgrace of a department that will ensure its abject failure and allow for privatisation of the tax system - it has already begun.

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    Replies
    1. Sure who needs IT when we are doing so well on the phones ??

      http://www.independent.co.uk/news/uk/politics/callers-to-hmrc-helplines-wait-average-of-38-minutes-for-an-answer-a6776211.html

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  10. This comment has been removed by the author.

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  11. 14/12/2015 19.07

    Twat! Exactly what they want - are you excom? Over 20 MPs want to know what tf is going on ffs.

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    Replies
    1. Dear Cur,
      First, some friendly advice:
      i) Know thine enemy,
      ii) If thee failest to read, let alone understand the written word - best to stay stum,
      iii) Casteth not the effluvium before thee wettest thine finger and establish the wind direction,

      Now, a basic understanding of the written word should have prevented the question let alone the exclamation.
      Were I still to be employed by this bunch of twats, having you on my team would have deprived the average village of its idiot, indeed, one might say that the only reason for following you would have been out of idle curiosity!
      And, just in case your Amoeba like grey matter has failed to comprehend the obvious - no, I am not, nor ever would want to be a member of that useless bunch of incompetents.
      Capiche'?

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  12. I think the point is that MP involvement and local press engagement does matter. Eg no office for Cornwall, Devon, Dorset, Somerset etc west of Bristol. So MPs do need to be contacted.

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    1. Just been looking at the paperwork from my MP and the head of the PAC at the time, one M Hodge.

      I would not hold out much hope of any action other than the odd question tabled. TPTB know full well what has been going on from misuse of RIPA to spy on a whistleblower (Osita Mba - whither now Osita?) to allegations of civil and criminal law breaking, and that includes both Homer and her predecessor, Ken Dodd's favourite 'nemesis' Hartnet!

      If you believe any of the current bunch of M.P.'s are capable of getting the truth out be prepared for a long wait, those that have tried have run into a thick brick wall.

      Mind you, one can live in hope of the whole thing going pear shaped for HMRC if the NHS issues are anything to go by.

      Seek & ye shalle finde.

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  13. Want to here a sick joke. Homer has just been made a dame in the new years honours list. If you really didnt think things could get worse then heres anothwr kick in the teeth. Fuck her Fuck Cameron. Cronyism at its worst.

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