HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Friday, 29 July 2016

Ruth Owen Uses The "C" Word


Ruth Owen, HMRC customer services director, has labelled British taxpayers as “customers”, despite radio presenter John Humphrys pointing out the public has “no choice” but to deal with them.

Good for Humphrys pointing out what has been said many times on this site over the past few years!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

7 comments:

  1. Customer services?!....HaHaHAHARA

    ReplyDelete
  2. Well done to the brilliant John Humphrys and the BBC - British institutions of the finest quality & integrity and who understand the common sense real world - unlike the HMRC which is a complete shambles.

    ReplyDelete
  3. An article on the internal "Newsspeak" was about educating 14 to 17 year old about tax. In the SAME sentence they were call both customers and taxpayers. Someone's head will roll for that gaff

    ReplyDelete
    Replies
    1. If anyone in HMRC's 'unproductive non-job spin unit' is awake enough to notice.

      Delete
  4. i think " punters " would be more appropriate -ive been reprimanded by management for answering "customers" e mail tax queries -let them deal with the phone service ha ha ha ...at grass roots level ie people Ruth never deals with except on box ticking walkabouts , taxpayers are treated with contempt -the larger organisations of course have customer relation managers who would and have cancelled audits whilst the local chippy unergoes the full customer experience...

    ReplyDelete
    Replies
    1. It's is long overdue that HMRC should appoint people who have actually worked on the frontline of the Department to the senior positions in management. Career senior civil servants and fast track entrants is all well and good, but they have little or no life experience, find it impossible to understand what life is like for taxpayers, particularly small business for example, and hence treat them with contempt. What experience does the current Chief Executive have to qualify him to run the UK's tax authority?

      Delete
  5. Not sure what media training HMRC spokespeople get but they never seem to portray the Department in a serious and professional image. On another issue, why do HMRC spend so much on advertising the tax credit deadline? Claimants have known about it for some considerable time and if they have been too lazy to renew their claim - tough!!! The advertising spend would be better deployed on the problems with HMRC not answering phone calls, to help the small business owner get some advice with TAX queries. Or maybe they could give a pay rise to frontline staff who do all the work.

    ReplyDelete