Monday 28 September 2020

Call Centre Delays?

 


 

Are people experiencing longer delays than normal, wrt trying to speak to someone at HMRC?

Tax does have to be taxing.

Tax Investigation Insurance

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountants (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your Accountant (your tax return agent) to:

  • Deal with any correspondence from HMRC
  • Attend any meeting with HMRC
  • Appeal to the First-tier Tribunal or Upper Tribunal
  • Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly
  • Premiums are Annual Premiums.
  • Premiums are inclusive of 12% IPT. 
  • Premiums and IPT are due in full in advance / at commencement of scheme.
  • There is a NIL excess on all policies.

Please click here for details.


HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

9 comments:

  1. From what I gather, the majority of HMRC staff are still working from home focused on providing service, having been reassigned from their normal duties.

    That apparently being the case, quite why taxpayers can't get through is a mystery. Still, there's all that coffee to drink and daytime television to watch. Lazy so and so's.

    ReplyDelete
  2. The majority of staff on the phones in call centres are in clerical grades. Therefore, when working from home they will not be connected to HMRC IT systems. So it has nothing to do with laziness, drinking coffee or watching TV.
    Taxpayers can't get through because there's nobody there to answer.
    Seemples.

    ReplyDelete
  3. It's a prerequisite at HMRC to be lazy, to be fat or to be a bully, or otherwise your face will not fit. But when it comes to working around a virus that has the main symptom of feeling absolutely fine, there is no excuse for HMRC to still be offering a much reduced service. Sack the management, simple.

    Ps. Does anyone know if Field Force are still hiding indoors? Not that the exchequer will notice much difference. I know somebody that got a time to pay 'deal' with them last year. £10k debt, paid off at £50 per week. Time to look at privatising that weak, pathetic and ineffective part of the Department. The irony of calling themselves a 'force' - what a bunch of jokers.

    ReplyDelete
  4. @Anonymous @00:03,

    That's simply not true. They may be 'clerical grades', but they are fully connected to HMRC's systems, either via home wi-fi or home wired internet. The VPNs and software were upgraded months ago to enable them to take calls while working from home.

    ReplyDelete
    Replies
    1. So everyone in HMRC is wired up to work from home.
      OK.
      What about hardware. Do they have to use their own phones. Are their phone bills paid for by HMRC. What if they need their phone to be free for reasons of, say, childcare issues or vulnerable relatives. What about young people who live in shared flats or bedsits which are unsuitable for confidential work.
      More questions than answers.

      Delete
    2. Hardware: Surface Pros, which run the Finesse & Jabber software which is used for telephony. Other comms software is also there as standard, as it would be if they were physically in the call centres.

      Use of their own phones may be necessary in a small minority of cases, but it's mostly their home wi-fi or wired internet connection.

      Reimbursement for phone/internet costs is given in some circumstances, but such cases are a small minority anyway.

      If it is impractical for whatever reason (like the ones you gave, for instance), then alternative work is found for those people. This may mean that those people are not doing call-centre or other telephone-centred work, but their places are filled by people in other business streams who have the facilities/skills to do so.

      Delete
    3. Wow. I've just looked up the cost of Surface Pro gear on Amazon.
      If all call centre staff have access to that level of hardware to work from home then no wonder there's no money left over for other things.
      Like pay rises, etc.

      Delete
  5. A witty, insightful and informative response.
    Thanks for your contribution.

    ReplyDelete