When HMRC recently ended its support for Verify, it came as an unwelcome surprise for thousands of taxpayers facing imminent deadlines or the urgent need to apply for rebates online, when they found themselves locked out and unable to sign in to HMRC’s services.
Services you can no longer use with GOV.UK Verify
From April 2022 the following services will use their own identity verification instead of GOV.UK Verify:
- Check your Income Tax for the current year (HMRC)
- Help friends or family with their tax (HMRC)
- Sign in and file your Self Assessment tax return (HMRC)
- Sign in to your personal tax account (HMRC)
- Apply for Universal Credit with the Department for Work and Pensions (DWP)
- Check your State Pension (DWP and HMRC)
- Get your State Pension (DWP)
- View or share your driving licence information (DVLA)
- Report a medical condition that affects your driving (DVLA)
- Renew your short-term medical driving licence (DVLA)
Having been barred from the tax account they previously accessed using Verify, these users have found themselves unable to provide the documentation required to regain access to HMRC services online.
Unfortunately, it seems that some staff at the HMRC call centre assigned to deal with such issues don’t appear to be aware of the demise of Verify and of its implications.
Bill Mew in Accounting Web issues a cri de coeur
HMRC may learn from this experience, make allowances for those that have been inconvenienced, help those more seriously impacted and ensure that this kind of thing never happens again.Will HMRC learn?
Tax does have to be taxing.
Tax Investigation Insurance
Market leading tax fee protection insurance for businesses, sole traders and individuals. Protect yourself from accountancy fees in the event of an HMRC enquiry.
Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.
You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.
Tax Investigation Insurance is an insurance policy that will fully reimburse your accountant's (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.
A Solar Protect policy will enable your accountant (your tax return agent) to:
- Deal with any correspondence from HMRC
- Attend any meeting with HMRC
- Appeal to the First-tier Tribunal or Upper Tribunal
- Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly
Please click here for details.
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"
The problem is only exacerbated by the fact that the majority of HMRC staff are still working from home...though, judging by the complaints across Twitter and the press, the lazy ****s aren't doing much actual work!!!
ReplyDeleteOff-topic but with the well-known issue of HMRC refusing to get out of their pyjamas and return to the office, is the ongoing problem of HMRC's toxic bullying culture just making it worse?
ReplyDeleteIt's probably bad enough working from home and being bullied remotely. Speaking from experience working out on the road as part of a debt collection Field Force team, the misfits within HMRC would still find methods to bully staff. On one such occasion, an HMRC colleague tipped off his acquaintance that I would be visiting their address to collect his acquaintance's partner's debt. Yes, sadly, there seems to be a casual acceptance by HMRC of so-called 'low-level corruption' from those whose face fits.
Seriously, who want to come face to face with the bullies on a daily basis in an HMRC office? The amount of self-control required not to deal with the little cowards in a fittingly robust manner is exhausting.
Please, someone in government get a grip of HMRC!!! Start with fixing the toxic workplace culture and recruit and train staff with the integrity and skill required to deliver a decent service to taxpayers!
And an apology to past and present victims of HMRC abuse might start to repair the damage...
A quick scan through HMRC staff reviews on Indeed demonstrates that bullying remains a significant problem for HMRC in 2022...
DeleteWouldn't tipping off 'customers' of an impending visit @4/5/22 20:01 breach rules like DPA and CRCA ???
DeleteWouldn't that person be sacked ???
Dear oh dear, HMRC never fails to disappoint and does so more and more each day... Totally corrupt!!!
The answer to both of your questions is 'yes'.
ReplyDeleteSo you decide who is telling the truth.