In November of 2007 HMRC conducted a staff survey, to find out their views and attitudes towards the organisation that they should be proud to work for.
20062 members of staff (63%) responded, the results make grim reading for the senior management of HMRC and the government; morale is sinking fast. One response particularly stands out, 30% of staff of HMRC did not know that the role of HMRC was to administer the UK's tax and customs system.
What is HMRC for then?
The full results can be accessed here. However, here are a few highlights:
- 33% are not proud to work for HMRC, the figure for June 2007 was 23%
- 41% are not satisfied with their job, in June 2007 it was 37%
- A mere 17% would recommend the HMRC as a good place to work (it was 30% in June)
- 72% think that working for HMRC has got worse, and 53% think it will be even worse in one year's time
- A staggering 70% think that change is not managed well
- 78% think that it is changing for the worse
- Quite alarmingly 30% of staff of HMRC did not know that the role of HMRC was to administer the UK's tax and customs system. What one earth do they think that HMRC is meant to do then?
- 50% think that the integration of HMRC has been a bad thing for their customers (that's HMRC's word to describe taxpayers)
- 55% believe that they are not valued
- 52% do not have confidence in their senior managers
The question is, are the government and senior management of HMRC able and willing to improve the situation?
Tax does have to be taxing.
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