Morale at HMRC is now worse than ever.
Sir Gus O'Donnell's Capability Review found that in December, only 17% of middle management think the senior management is capable of leading them.
The problems within HMRC, that affect staff morale and customer satisfaction, emanate from the top.
Can things get any worse?
Until there are radical changes in senior management, things can and will become worse.
Tax does have to be taxing.
HMRC Is Shite (www.hmrcisshite.com) is brought to you by www.kenfrost.com "The Living Brand"
As an HMRC employee, all I can say is no surprises there.
ReplyDeleteThis department is an absolute train wreck.
That's a laugh most of middle management couldn't find their arse with both hands either.
ReplyDeleteAnonymous is right. Too often corporate criticism is aimed at the top end. Middle and lower "Management" is shite too ..
ReplyDeleteNO, IT REALLY IS !!!
Getting worse!
ReplyDelete