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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Saturday, 22 March 2008
Morale at HMRC is now worse than ever.
Sir Gus O'Donnell's Capability Review found that in December, only 17% of middle management think the senior management is capable of leading them.
The problems within HMRC, that affect staff morale and customer satisfaction, emanate from the top.
Can things get any worse?
Until there are radical changes in senior management, things can and will become worse.
Tax does have to be taxing.
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