HMRC would have us believe that we are the "customer".
Hah!
As if we had a choice!
HMRC would have us believe that as a "customer" we can raise suggestions for improvement in their online filing service, and that they will take them on board.
Really?
Read this on AccountingWeb, including the comments, it would seem that for the last three years a perfectly sensible suggestion has been ignored by HMRC.
Who do they think that they are trying to kid, when they tell us that we are the "customer"?
Tax does have to be taxing.
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I loath the word 'customer' .In my time at HMRC I used to bang on about this , what choice do taxpayers have?
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