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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Monday, 6 April 2009
The Massive Mess That is HMRC
Something for your diaries for this evening, ITV's Tonight programme scheduled for 8PM tonight, lifts the lid on the chaos within HMRC.
The programme will state that HMRC staff are so overworked and under pressure to meet government targets, that taxpayers letters are routinely binned and calls are either ignored or cut-off prematurely.
A whistleblower states:
"Staff have actually been told that when someone rings in with a tax inquiry and you spot a mistake on a person's record, you have to ignore it unless they have actually asked you to look at that mistake.
It's all about the government target of answering so many calls in a day.
And if you write in, the post often goes missing. It just disappears, just gets binned... some letters simply aren't seen by anyone.
Last week we had a situation where half a million payment reminder letters were sent out late, meaning people were being threatened with surcharges and penalties they might not even owe.
It's a massive mess."
I wonder if more whistleblowers came forward whether we would discover if this is but the tip of the iceberg?
Tax does have to be taxing.
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