HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Friday, 24 April 2009


NewsI am advised that the PCS Union have called for industrial action commencing next Monday. All members have been asked to down tools from 9am to 11am, and again from 6pm to 8pm.

This action, if it takes place, will affect the services provided by call centres.

Staff have also been asked to ignore work codes, which will put them at risk of disciplinary action and negatively impact call centre statistics.

I have looked at the PCS website, and cannot see anything about this mentioned there. Does anyone have any more information about this?

Updated 25 April 2009

My thanks to the individual who posted a link to the relevant page on the PCS Site.

The action has been postponed:

"..the Group Executive Committee (GEC) has agreed to postpone the start of action for four weeks from the intended start date of 27th April in order to allow time for an audit of and further negotiations on how Real Time Monitoring (RTM) will be used in relation to individuals in the future."

Tax does have to be taxing.

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  1. Says on PCS website has been suspended for 28 days


    All the information on the dispute here.

  3. CC Industrial Action instructions and contact centre victory being the salient documents.

  4. I vote New Labour (Blair & Brown) because it suits my Civil Servants pocket, but come on Guys, Maggie made All Unions imopotent and neither Gordon or Tony have had the guts to alter it. Unions are Dead especially PCS.

  5. PCS have suspended or cancelled industrial action time and time again when HMRC seem to have given ground in negotiations, only to pull up the drawbridge again when a particular peak in "customer" demand has passed. The government saves a fortune in wages when there IS the occasional 24 hour strike. Maybe PCS are just Gordon's stooges? I feel I have to be a member because of the nasty, bullying regime currently in place and I might need some help to protect my job. See how it works? Clever!