In response to criticisms that its service levels are declining, HMRC stated that its quality monitoring "demonstrated that performance had not been adversely affected, and that in some areas, performance had improved substantially".
HMRC went on to say that its drive for greater efficiency was being achieved by "modernising and re-engineering work processes, cutting out waste and enhancing leadership performance".
Clearly the ICAEW poll of tax advisers, which concluded that 6 out of 10 tax advisers said they had spent more time and money dealing with HMRC service problems over the past year, must be wrong then.
Tax does have to be taxing.
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war is peace. etc etc.
ReplyDeleteWhat is it with these people. Do they seriously believe that if a lie is repeated often enough, it somehow becomes the truth?
As scarce as truth is, the supply has always been in excess of the demand.
ReplyDeleteJosh Billings (the pen name of Henry Wheeler Shaw)
"....and enhancing leadership performance"
ReplyDeleteWhat an utter joke. The leadership performance in HMRC makes Robert Mugabe's Zimbabwe look efficient, honest and humane by comparison.
18.000 less staff,240 office closures,Lean processing,Ad hoc training,Staff not allowed to deviate from the corporate line or make judgment calls.Cuts,cuts and more cuts.Senior management who faced with the worst staff survey ever published who's only answer is more management.....It's a great place to work in today's modern HMRC.
ReplyDelete.....and we STILL don't know who is actually in charge of the Dept (and I ask the question regularly but just get ignored)
ReplyDeleteEverything is Tickedy Boo here in HMRC?
ReplyDeleteFUCK OFF!
LMAO. Great joke from HMRC. Love it.
ReplyDeleteIt easy to explain. Under LEAN (and it many variants) they redefine the way work is recorded to generate more clearances. If a piece of post needs action done on it by three different people that is recorded as three pieces of work not one. So if a mistake is made it would go down as two quality passes and one fail instead of just one fail. So no wonder the stats look better
ReplyDelete