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Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Monday, 15 June 2009
Everything is Tickedy Boo
In response to criticisms that its service levels are declining, HMRC stated that its quality monitoring "demonstrated that performance had not been adversely affected, and that in some areas, performance had improved substantially".
HMRC went on to say that its drive for greater efficiency was being achieved by "modernising and re-engineering work processes, cutting out waste and enhancing leadership performance".
Clearly the ICAEW poll of tax advisers, which concluded that 6 out of 10 tax advisers said they had spent more time and money dealing with HMRC service problems over the past year, must be wrong then.
Tax does have to be taxing.
Click the link to read about: Tax Investigation for Dummies
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