Seemingly, he has spent the last 4 months trying to reclaim his overpaid tax from last year.
He has sent in P45's & P60's only to be told that they have not been received.
As he has to spend his productive time working, he has authorised his mother to act on his behalf wrt dealing with HMRC.
He sent HMRC a signed letter giving permission for his mother to deal with his claim.
Can you guess what happened next?
Yes, that's right, his mother was told that it will not be read for 7 weeks as there is a delay in the opening of mail.
He can, in the meantime, call HMRC and tell them that he gives permission for his mother to speak on his behalf on the phone.
The trouble is that this takes rather a long time to get through, and he is at work, which is why he gave his permission in writing in the first place.
However, there was another solution offered to his mother. A decent and helpful member of HMRC suggested that she fax the form in, and he would ring back as soon as he received it.
However, that was a couple of days ago.
One small problem has since been discovered by the hapless mother, who rang to chase the fax up.
Can you guess what that is?
Yes, that's right, HMRC told her that faxes go to the post room and they will not be opened until the 15th October at the earliest.
Maybe HMRC could publish an email contact list of staff to speed things up?
Tax does have to be taxing.
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