HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 18 October 2010

Clueless

Clueless
Last week Dame Lesley Strathie (CEO of HMRC) admitted to the Public Accounts Committee that its figure of almost 6 million people who had paid too little or too much tax in the last two years had been an estimate, and could change in the coming months.

Dame Lesley admitted that approximately 10 million taxpayers' records had yet to be processed, meaning more errors will come to light.

MPs asked Dame Lesley as to why the issue wrt over/underpayments had only been made public last month.

Dame Lesley said that publishing any earlier would have caused concern, and would have left HMRC swamped with calls from the public.

She is quoted in the Telegraph:

"We would have raised everyone's anxiety. We wouldn't be able to deal with the volumes on our telephone lines.

I'm not sure it would have been helpful
."

Tax does have to be taxing.

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5 comments:

  1. The trouble is that the people doing the questioning are not really any better at dealing with problems themselves. So do not expect anything to come from this.

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  2. 10 million taxpayers... paaah, a mere drop in the ocean... nothing to get your knickers in a twist over, Lesley!!!

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  3. I think the phrase 'Clueless' seems to go all the way down the management line.

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  4. Yep... all 13 layers!!!

    ReplyDelete
  5. 13 layers. Crikey, those cuts went through quick.

    ReplyDelete