HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 26 October 2010

Sunday Service Cancelled

Sunday ServiceHMRC have announced that, as from 29 November 2010, Sunday call centre staff will be redeployed to peak periods during the rest of the week (ie there will be no "Sunday Service").

HMRC state that this will improve service by "driving down waiting times and providing a more effective service for all."

Fair enough, if it works.

Please let me know if an improvement in service does actually occur.

Read more: http://www.accountancyage.com/accountancyage/news/2272113/hmrc-scraps-sunday-caller#ixzz13SDpqQSp
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2 comments:

  1. Service is also cancelled Monday to Friday as the staff are too busy working on the management's latest spreadsheets!!!

    ReplyDelete
  2. "Please let me know if an improvement in service does actually occur"...

    ...err, I recommend you don't hold your breath on this one!!!

    ReplyDelete