A loyal reader writes to me setting the following challenge, I assume it to be tongue in cheek, for other loyal readers:
"I challenge anyone to ring the West Yorkshire & Craven HMRC number (their office is in Nottingham and the phone number is a Lincoln one) and get through in less than 3 days."
I assume it can't really be as bad as that?
Tax does have to be taxing.
Professional Cover Against the Threat of Costly TAX and VAT Investigations
What is TAXWISE?
TAXWISE is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.
To find out more, please use this link Taxwise
Tax Investigation for Dummies, by Nick Morgan, provides a good and easy to read guide for anyone caught up in an HMRC tax investigation. A must read for any Self Assessment taxpayer.
Click the link to read about: Tax Investigation for Dummies
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"
You cannot ring local offices thats why we have contact centres now the only local offices you can ring are Claimant Compliance if you are being investigated and Enquiry Centres to cancel an appointment.
ReplyDeleteAbove is correct.
ReplyDeleteThats why if you work for HMRC your better off working in a local office.
The Contact Centres must be a nightmare.
Januarys going to be shit.
The Contact Centres must be a nightmare.
ReplyDeleteThey are.
"The Contact Centres must be a nightmare."
ReplyDeleteThey def are.
Perhaps HMRCs senior management should take 2 months off and see if service levels improve? I bet they would, along with staff morale.
ReplyDeleteI think you will find team leaders taking half days helps as well.
ReplyDeleteHmm... yes. My manager asked me recently: "Is there anything specific you would like me to do to try and make things easier for you?". I told them: "Resign!!!"
ReplyDeleteMy manager asked me recently: "Is there anything specific you would like me to do to try and make things easier for you?"
ReplyDeleteI always find it worrying when I hear HMRC staff are dreaming about work.
The number they are ringing may not be connected to a phone or the office could be empty. Does HMRC still have an office in Lincoln?
ReplyDeleteEven if you could get through they probably won't have anything to do with with whatever the "loyal reader" is trying to speak to them about. Everything has been centralised to "improve customer service".
Back office staff are not allowed to answer calls that manage to get through and are general enquiries they get redirected to a callcentre
ReplyDelete@ 22.57 Tp
ReplyDeleteo be fair, when CC's had WHU numbers for the service offices, the staff would do/say anything not to take the calls anyway.