HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Friday, 26 November 2010

Something For The Weekend


A loyal reader writes to me setting the following challenge, I assume it to be tongue in cheek, for other loyal readers:

"I challenge anyone to ring the West Yorkshire & Craven HMRC number (their office is in Nottingham and the phone number is a Lincoln one) and get through in less than 3 days."

I assume it can't really be as bad as that?

Tax does have to be taxing.

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  1. You cannot ring local offices thats why we have contact centres now the only local offices you can ring are Claimant Compliance if you are being investigated and Enquiry Centres to cancel an appointment.

  2. Above is correct.

    Thats why if you work for HMRC your better off working in a local office.

    The Contact Centres must be a nightmare.
    Januarys going to be shit.

  3. The Contact Centres must be a nightmare.

    They are.

  4. "The Contact Centres must be a nightmare."

    They def are.

  5. Perhaps HMRCs senior management should take 2 months off and see if service levels improve? I bet they would, along with staff morale.

  6. I think you will find team leaders taking half days helps as well.

  7. Hmm... yes. My manager asked me recently: "Is there anything specific you would like me to do to try and make things easier for you?". I told them: "Resign!!!"

  8. My manager asked me recently: "Is there anything specific you would like me to do to try and make things easier for you?"

    I always find it worrying when I hear HMRC staff are dreaming about work.

  9. The number they are ringing may not be connected to a phone or the office could be empty. Does HMRC still have an office in Lincoln?

    Even if you could get through they probably won't have anything to do with with whatever the "loyal reader" is trying to speak to them about. Everything has been centralised to "improve customer service".

  10. Back office staff are not allowed to answer calls that manage to get through and are general enquiries they get redirected to a callcentre

  11. @ 22.57 Tp
    o be fair, when CC's had WHU numbers for the service offices, the staff would do/say anything not to take the calls anyway.