With regard to postal communications there is apparently some good news, as from October HMRC will be introducing a series of PO Box addresses to ensure that taxpayers direct their letters to the relevant HMRC office and team.
According to Economia this will speed up the time HMRC takes to receive and respond to taxpayers' queries.
Seemingly the rationale for this, and the confidence that it will work, comes from the results of a pilot scheme HMRC launched in 2011 for self-assessment and PAYE customers. The pilot will now be extended to cover post relating to specialist personal tax, VAT, criminal investigations, specialist investigations, debt management and banking and local compliance.
The new addresses will start appearing on correspondence from HMRC next month.
As ever, comments and views are very welcome.
Tax does have to be taxing.
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