Taxpayers will now have to rely on call centres and personal visits from HMRC staff to help them with their tax queries.
Anthony Thomas, chairman of the Low Income Tax Reform Group is quoted by the FT:
“Most people will access help through the normal telephone lines and it is very important that the performance of those lines is at the top of HMRC’s planning.”Most HMRC phone lines are open from 8am until 8pm on weekdays, and until 4pm on Saturday.
Tax does have to be taxing.
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Wonder where the staff in those offices ended up. Morale must be sky high.
ReplyDeleteRedundancy and redeployment pool for some. More anger and upset than low morale as morale has already been at rock bottom for many years. Expect HMRC to be on Watchdog very soon when people start sending in their mobile phone bills.
ReplyDeletePerhaps the sheeple will begin to understand why a Labour Research Department stress survey report recently showed HMRC and the DfT experience stress levels way above average?
ReplyDeleteI find it remarkable that no-one appears to have joined the dots wrt this terrible fact...
07/12/2010 Sir Gus O'D appointed a certain Links Homer as CEO at the DfT...
Coincidence, conspiracy fact, inconvenience, mistake, fate, promotion, revolving doors again?
Call it what you like but who is the current CEO of HMRC appointed some 2 years later by the same Sir Gus O'D?
Can't believe PCS failed so badly to seize this opportunity for some publicity, but then what can you expect?
What about you Ken, believe in coincidence or is it Karma?
Time for the smoke and mirrors to be replaced by reality, stress costs money, taxpayers money, which in these austere times is earned harder than ever.
Why the heck the oppressed staff are not banging on their M.P.'s doors I do not know, or is there a moratorium over HMRC because of any pending privatisation or part-privatisation of the tax system?
Who knows?
Who cares?
Why worry?
I banged on my MP's door. I just got a reply from her in the form of a printout of LH's plans ............that MP won't be getting my vote again........
ReplyDeleteHMRC have already starting doing a U turn now it's the south affected too, certain people will now get to be seen at a local office, this will be for the first time in a year for the northern tax payers.
ReplyDelete